Specialist - Performance Reporting
- Military veterans preferred
2025-04-14 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Petaling Jaya 47400 Malaysia
Overall Role Purpose
Responsible for timely and accurate Performance Management and Controlling reporting to stakeholders
Key Activities
Performance Management:
Prepare, present and analyze day-to-day operational management information reflecting the performance of the service lines against their monthly targets.
Accurately prepare, present and analyze within the agreed timetables, the overall Global Key Performance Indicators (GKPI) and other statistics for the SSC and the service lines.
Ensure quality and timeliness of performance reports from SSC to Business Partners.
Ensure timely responses to queries.
Work in collaboration with Global Performance Management for the timely submissions of GKPI data.
Perform month-end reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.
Controlling:
Generate financial reports and analysis to support management
Prepare Service Level Agreement (SLA) Recharge amount, billable FTE & volume of transactions processed by tasks
Support preparation of the Annual Operating Plan (AOP) / budget
Skills & Requirement
System knowledge: Good knowledge of SAP, Billing Systems (DVRA, IBS+,etc).
Excellent skills in MS Office especially Excel (VB), Power Point, knowledge of Access, Power BI
Independent and able to work with minimum supervision.
Excellent verbal and writing skills (sentence structure and grammar).
Proactive communicator, having good interpersonal skills.
