Expert - Sales - Military veterans preferred

Position: Sales Expert - Regional Quote Desk Europe

Main tasks:

• Receiving and processing customer spot requests for quotes and other inquiries, in some cases clarifying if necessary.
• Contacting appropriate origin/destination pricing teams for spot rates, compiling rates/creating spot offer from Quoteshop
• Submitting offer in various ways (via email, via tool/platform like GT Nexus/OTM/Keelvar)
• Updating and distributing spot quotes to various stations
• Continuously monitoring customer spot quotes and inquiries
• Coordinating the accurate execution of won business with the countries and informing the customer as necessary.
• Proactively communicating information regarding the status of quotes and inquiries, as well as any potential issues to the customer, and taking or initiating immediate corrective and preventive actions.
• Updating Standard Operational Procedures (SOP)
• Utilizing best practices/procedures for other customers, as well as automating and documenting processes.
• Maintaining and sending reports
• Preparing regular performance reports and analyses related to dedicated customer
• Completing administrative tasks on time
• Participating in calls if necessary

Expectations:

• university/college degree (logistics specialisation is an advantage))
• 1-3 years of experience in a similar field (preferably in a multinational company)
• Experience in sales support/after-sales/quotation is an advantage
• Experience in sea/air freight forwarding
• Negotiation-level, minimum intermediate active English language skills
• User-level knowledge of MS Office (mainly Excel).
• Customer focus
• Excellent communication skills
• Openness to new ideas and willingness to learn
• Good problem-solving skills
• Precision
• Home office capability

Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.

Apply now and embark on an exciting journey with us! We offer:

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.
• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
• Flexible work arrangements to support work/life balance.
• Generous paid time off: Privilege (earned leave).
• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
• Recognition & Engagement culture

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.