Order Management Solution (OFR) - Military veterans preferred

Job Title: Manager – OMS (Implementation)

Job Location: Budapest

In this role, you will have the opportunity to assist business partner’s with project implementations for Order Management Solutions, creating procedure documents, training, conducting UATs, and managing hypercare post implementation.

Key Responsibilities:

• Set-up booking, billing process for customer operations.
• Align process with nominated forwarders / carriers, system integrations.
• Convince other subject matter experts to accept new concepts, practices, and approaches
• Document solutions and decisions for Stakeholders to confirm.
• Chase owners or actions, escalates when required, ability to push-back in a documented way.
• Participate in the development process, collaborating with technical teams and other stakeholders
• Conduct user acceptance testing (UAT), Data Entry Instructions (DEI), review and sign off.
• Create process documents and train internal user on the new development / alignments.
• Facilitate vendor onboarding, with vendor registration, creating operating procedures, and conducting training.
• Manage hypercare post implementation.
• Act as a key contact for technical issues.
• Maintain, drive, and implement robust technical standards, systems and processes.
• Manage large projects or processes from Initial analysis to project closure.
• Manages project in matrix organization
• Report issues to Senior Stakeholders
• May cooperate with and coordinate 3rd parties e.g. external service providers
• Build strong, trusting cross-functional relationships with DHL Managers
• Provide technical guidance to :
  • Line Managers and other key participants in GSC
  • OMS leads, & OFR Regional and country heads

Required Skills/Abilities:

• Minimum 3 years of experience in implementation projects.
• Project Management skills is essential.
• Ocean Freight knowledge is a must
• Experience in CargoWiseOne will have advantage.
• Proficiency with handling regional projects.
• Possesses good knowledge of different software systems, architectures and various compatibility requirements.
• Strong English skillset in verbal/written is required.
• Already practicing Agile or equivalent Project Management methodology.
• Strong analytical Skills.
• Extensive knowledge of, and compliance with DHL BUIT Governance process
• Ability to consistently manage demanding internal and external senior stakeholder
• Possess strong knowledge of various shipment documents
• Knowledge of mapping multiple systems with DHL systems/applications
• Knowledge of various EDI mappings and data elements

Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.

Apply now and embark on an exciting journey with us! We offer:

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.
• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
• Flexible work arrangements to support work/life balance.
• Generous paid time off: Privilege (earned leave).
• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
• Recognition & Engagement culture

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.