Coordinator II / FWD Center Guided Experience, EDIWS, Part-time - Monroe Community College - Military veterans preferred

Monroe Community College

Location: Rochester, NY Category: Grant Positions Posted On: Tue Apr 15 2025 Job Description:

Function of Position:

The Coordinator II / FWD Center Guided Experience will be responsible for organizing, coordinating, communicating and supporting guided tours and learning experiences to meet the needs of various types of visitors and students. They will report directly to the FWD Center Director.

This is a very unique opportunity for an equity-minded professional looking to build cross-functional skills in experience management, customer service and data analytics in a fast-paced and highly collaborative environment. The ideal candidate will have strong communication skills, the ability to work independently and collaboratively, and demonstrate excitement for organizing highly customized tours, tracking data and creating consistent standard operating procedures to be utilized at the FWD Center.

*This is a temporary, grant funded position*

Examples of Duties & Responsibilities:

Planning & Coordination:

• Organize, plan, coordinate, and support customized tour and guided experiences for the FWD Center.
• Work with visitors across multiple segments - corporates, area colleges, community-based organizations, K-12 schools to create customized tours/programming/guided experiences.
• Work with FWD Center staff to design experiences, optimizing time and lab resources
• Serve as point of contact and support FWD Center staff during the tours to maximize visitor engagement
• Respond to visitor inquiries requiring assistance. Resolve routine concerns or escalate any serious matters to the reporting manager.

Data Tracking and Reporting:

• Work to enhance the overall visitor experience through feedback and improvements to processes, services, and staffing.
• Collect and analyze visitor profile, engagement and feedback surveys to create reports

Marketing Support:

• Coordinate with marketing, provide inputs to marketing collaterals, and distribute marketing materials across multiple channels and partners.
• Provide data requirements to marketing, collect and share data analytics

Systems and Software Proficiency:

• Proficiently use Microsoft Office Suite (Word, Excel, Teams) for documentation, data analysis, reporting, and communication.
• Use of CRM tool such as Salesforce for tracking inquiries/leads and customer organizations and students
• Use of AR/VR technologies such as headsets, smart glasses, etc.

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

Required Qualifications:

• At least 2 years of experience as a project or event coordinator or customer service supervisor, preferably in an educational, tourism or museum setting.

Preferred Qualifications:

• Earned bachelor's degree or higher in arts, communication or education from a regionally-accredited higher education institution. An Associate degree and equivalent work experience in relevant field is acceptable.
• Strong organizational, logistical and multitasking abilities.
• Excellent customer service skills with strong verbal and written communication abilities. Preferably both English and Spanish.
• Working knowledge of budgets. Basic data (spreadsheet) analysis and reporting
• Ability to work independently and as part of a team.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Proficient in the use of Microsoft Office Suite, Excel, and CRM tools such as Salesforce or equivalent.
• A high level of adaptability to support the changing needs of visitors, groups, and the center
• Familiarity with instructional lab or museum environments, emerging technologies such as Robotics/Augmented/Virtual Reality/AI
• Be able to lift, move or carry equipment or supplies up to 10 lbs.
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Salary: Salary is determined based on experience, internal equity and college budget. This position has a range of $28 to $32 per hour and is based on these mentioned factors.

Work Schedule: Tuesday-Friday 8.45am-2:45pm

• Availability/flexibility to occasionally work a Friday evening or Saturday morning to support a special event

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short term, temporary basis.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

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