Commercial Implementation Coordinator - Military veterans preferred

AmeriGas

AmeriGas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. AmeriGas is an Equal Opportunity Employer.

Commercial Implementation Coordinator


Location: Charlotte, NC, US, 28217

Company: AmeriGas Propane, Inc.

Requisition Number: 26121

This position will be posted until April 29th, 2025.

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Job Summary:

The Commercial Implementation Coordinator is responsible for the successful implementation of new Commercial customers ‘on-boarding lifecycle in accordance with contract requirements and company policies, procedures, and guidelines. The candidate will provide expert value-added customer service and consultation to customers and field operations that enhances the customer experience. The Commercial Implementation Coordinator will manage and monitor all required milestones to track progress of each new customer location, drive resolution of obstacles and provide status reporting.

Key Characteristics:

• Superior communication and organization skills with project management expertise.
• Must be a fast learner, inquisitive and eager to develop knowledge and expertise.
• Strong work ethic and ability to meet and work under the pressure of deadlines.
• The ability to work through numerous, coinciding customer projects and bring each one to its full conclusion.

Duties and Responsibilities:

• Manage and monitor customer on-boarding project timelines to ensure that functional work streams are delivered on-time, within scope and within customer’s contract terms
• Manage and update project status reporting as required by the customer, stakeholders, and management.
• Ensure new priority commercial customers are flowing through the onboarding process in an efficient manner. This includes customer communication, scheduled install dates, install execution, billing accuracy, delivery of gas, and proper internal new business credit is applied.
• Attend weekly operation check-in calls to provide updates and inquire the status of priority commercial accounts.
• Support the Territory Sales Manager and sales team in the activities necessary to efficiently onboard new commercial customers and ensure a positive new experience with Amerigas.
• Validate data integrity for each individual new customer setup in SAP prior to beginning propane deliveries.
• Lead ad-hoc customer service projects and assist with troubleshooting for customer on-boarding obstacles
• Recommends and implements solutions for varied customer issues while clearly communicating with customers, field managers and staff.
• Work with License and Permitting Representatives to review and evaluate detailed site plans drawings for compliance with applicable codes, if applicable.
• Manage the initial customer training schedule for resale dispenser, AutoGas, and ACE installations by ensuring that our field operations team has set the schedule, communicated with the local customer and completed the training before the installation is active.

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Knowledge, Skills and Abilities:

• Communication Skills: Have the ability to clearly convey information to individuals or groups in a variety of settings. Have the ability to effectively listen and process information provided by others.
• Organization and Time Management Skills: Knowledge of Project Management techniques and tools. Have the ability to plan accordingly, prioritize tasks, consistently meet deadlines, maintain a high attention to detail, and manage time and schedules efficiently.
• Decision Making: Makes sound, well-informed, and objective decisions.
• Flexibility: Is open to change, new processes/process improvement, and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles.
• Interpersonal Skills: Have strong interpersonal skills in a team-based environment.
• Problem Solving: Able to identify, evaluate, and use sound judgment to generate and evaluate alternative actions, and make recommendations as accordingly.

Education and Experience Required:

• Bachelor’s Degree Preferred
• Project Management or related work preferred.
• Customer service experience preferred with 3 to 5 years’ experience in office environment handling customer accounts
• Proficiency in Microsoft Excel, Word and Outlook is required.
• Project Management Certification a plus.
• SAP knowledge a plus.

AmeriGas is an Equal Opportunity, Affirmative Action Employer and E-Verify participant. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

The pay for this position ranges from $26.53/hr. to $32.00/hr. depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

This is the Company’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

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