Manager- Operations (KNW) - Military veterans preferred

Oversee and monitor all inbound, outbound and transit operations at the Ground & Rail Hub to ensure timely, accurate and profitable delivery of shipments as per defined processes and policies

Strategic

• Support the Head – Ground Operations in aspects related to ground network design
• Also provide support to the Head – Infrastructure Planning and Automation in terms of identifying opportunities for enhancement of infrastructure in the hub and of implementation of automation interventions in the ground & rail hub for efficiency optimization.
• Provide support to the Head – Ground Operations and Head – Procurement & Real Estate in estimation of the space required for the Hub/ Warehouse and the prospective location of the same
• Evaluate existing infrastructure at the hub vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals ( additional space, conveyer belts, WDL machines etc)
• Provide data inputs to the Senior Management Team on proposals for new products/ services that can be introduced in the existing network and reach enhancement initiatives

Financial

·         Ensure adherence to budgeted capital and operational costs for the hub; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any

Operational

·         Ensure the timely and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of the Ground Hub Operations

·         Drive adherence to Standard Operating Procedures in the Ground Hub

·         Monitor the Ground Hub operations performance against the set targets/ performance benchmarks and identify and drive implementation of corrective actions

·         Support the design and development of operational workflows, procedures and Standard Operating Procedures (SOPs) for the Ground Hub Operations, in conjunction with the Ground Operations Team

·         Oversee and ensure that all network connections are done on time and as per commitments

·         Oversee all ground operations in terms of tally, documentation and loading

·         Oversee all daily inbound, outbound and transit operations at the Ground Hubs (including Point to Point loads, Multi-level billing operations, EDL/ ODA operations)

·         Oversee operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc.

·         Oversee smooth rail network operations in terms of receipt of loads to and from the railway stations and timely load connections

·         Oversee appropriate completion of all necessary regulatory clearances and paperwork (octroi, sales tax, etc.)

·         Responsible for liaising effectively with local statutory, civic and Government bodies for resolution of any local issues for ensuring smooth operations of the Ground Hub

·         Oversee the process of ensuring fleet requirements are met and additional market vehicles are appropriately sourced as per requirements for network and feeder runs

·         Ensure appropriate space management and facility management of the Ground Hub

·         Ensure adequate manning of the Ground Hub in terms for full-time employees, PDAs, loaders, etc.; Coordinate with Regional Management for manpower requirements

·         Oversee the conduct of regular trainings for regular operations staff, PDAs, loaders, etc. in line with the training programmes designed centrally

·         Ensure safety and security of all shipments in the Ground Hub

·         Oversee the maintenance and generation of all MIS related to Ground Hub operations

·         Oversee local payments and other accounts related activities of the Ground Hub

·         Oversee the preparation of roaster for shifts, finalizing of attendance and leaves for all employees, in collaboration with the Shift In-charges

·         Plan for effective management of contingencies/ emergencies to ensure continuity of Ground Hub operations

·         Ensure adherence of operations teams to safety, health and environmental requirements

People

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Monitor the performance of the team on a continuous basis to identify key performers
• Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
• Ensure that the hub is adequately staffed as per the manpower requirements
• Ensure high level of employee engagement and retention of key performers