The Learning Management System Administrator will play a key role in managing the technology and platforms used for delivering customer education. This individual will ensure the seamless integration, maintenance, and optimization of Learning Management Systems (LMS) and other educational technologies. The ideal candidate will have a strong technical background, combined with a passion for enhancing the learning experience for our customers.
What you will be doing
- LMS Administration: Manage and maintain the Learning Management System (LMS) and other educational platforms, ensuring optimal performance, updates, and user accessibility.
- Platform Integration: Oversee integrations between LMS and other internal systems (e.g., CRM, analytics tools) to provide a cohesive customer education experience.
- User Support: Provide technical support for internal stakeholders and end-users, troubleshooting platform issues and resolving them promptly.
- Reporting and Analytics: Develop and manage reporting dashboards to track learner engagement, course completion, and overall performance to inform content development and improvements.
- Content Deployment: Work closely with the Instructional Designer and Customer Education Manager to ensure content is deployed accurately and consistently across platforms.
- Platform Enhancements: Stay current on emerging trends and technologies in learning tools, recommending new platforms, features, or improvements to enhance the customer education experience.
- Training and Documentation: Create and maintain documentation on platform usage, processes, and troubleshooting guides for internal teams and customers.
- Compliance and Data Security: Ensure that all learning platforms comply with data security standards and company policies, especially in regard to customer privacy and data protection.
- Perform other related duties as assigned.
What we will require of you
- 5+ years of experience managing learning technologies, LMS platforms, or educational technologies in a SaaS or customer-facing environment.
- Proficient in Skilljar administration and e-learning tools.
- Knowledge of HTML, CSS, or basic coding to customize learning platform interfaces and enhance user experience.
- Experience with HTML (mid-level) for UX/UI development within LMS environment.
- Strong understanding of SCORM, xAPI, and other content standards.
- Experience with integration tools such as Zapier or API-based integrations.
- Ability to analyze data and generate actionable insights to improve learning outcomes.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills with the ability to work cross-functionally with content creators, customer success, and technical teams.
- Ability to work independently in a fast-paced, remote work environment.
- Travel as needed
What we will love about you
- Experience in managing or integrating other learning platforms (e.g., Salesforce CRM, Coursera, LinkedIn Learning, etc.).
- Familiarity with customer success methodologies and how learning impacts customer retention and product adoption.
At Siteimprove, we typically offer salaries that fall between the minimum and midpoint of the range. The pay for the successful candidate will depend on various factors, including work location, relevant knowledge, skills, qualifications, and experience.
Siteimprove is an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Siteimprove is a global corporation that has developed data practices to ensure your personally identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at https://siteimprove.com/en/privacy/.
Equal employment opportunity, including veterans and individuals with disabilities.
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