Remote Type: Onsite
Orlando, FL
Time Type: Full time
Requisition ID: REQ005539


Description:

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

You will need to be able to work onsite 4 days per week at the customer’s office in Orlando, FL to be considered for this role.

What You’ll Do

A Full Time Employee working with a specific National Account policyholder on behalf of The Standard. This is a dedicated Client Management role, to assist our client’s HR/Benefits department in the administration of group Life, Disability, Voluntary, Dental and/or Absence contracts with The Standard. This employee will work with customer representatives and insured members to help them gain an understanding of both coverage & benefit features of the plans. This client requires extensive knowledge and assistance with Dental, Disability and Life, including billing.

Key Responsibilities:

• Develop and manage effective primary relationships with key policyholders and producers through frequent responsive communication, professional negotiation, problem resolution and exceeding customer expectations.

• Serves as the liaison between the policyholder and The Standard.?
• Works closely with the employer and their employees to respond to claim and coverage inquires, including verifying appropriate premium administration, addressing customer service issues, claims issues, contract issues and other group life, disability, voluntary dental and absence related inquiries. Manages the escalation of resulting appeals and issues and consulting with the manager and/or Account Manager.
• Independently administers claim processes, handles coordination of death claims, and assists employees in filing for claims.?
• Provides reports to the policyholder’s benefit and business locations on approved claims, outstanding information requested, and Evidence of Insurability status as needed.
• Maintains and protects personal information of the policyholder’s employees.?
• Develops effective relationships with Human Resources, Benefits and Payroll staff throughout the policyholders’ various locations.
• Creates best practices & new process improvements that ensure a positive customer experience for the employer and employees and future retention of the business.
• Participates in special projects related to the policyholder’s life, disability, voluntary, dental and Leave plans, as assigned.

The Skills and Background You’ll Need:

• Experience working with billing, knowledge of disability, life and dental benefits will be helpful.
• Customer service skill set, discretion, and ability to handle the sensitive and delicate personal situations of the employees that involve leave and disability.
• Time Management - Ability to plan and organize own work to meet changing priorities and diverse customer needs. Analyze, interpret, and apply benefit contract provisions to varied, complex situations. Make sound, independent judgments.
• Ability to provide timely and thorough responses to inquiries and continuously finds way to improve and promote the service experience.?
• Strong verbal and written communication skills.
• Customer service skill set, discretion, and ability to handle the sensitive and delicate personal situations of the employees that involve leave and disability.
• Experience: 2 - 4 years of relevant, progressive work experience in the group insurance administration, with an emphasis in customer service, human resources and/or account management; proven ability to develop effective business relationships and communicate with diverse audiences in many different settings; problem solving and decision making consistent with company objectives, or the equivalent combination of education and/or relevant experience.
• Education: High School Diploma Required.
• FMLI or CEBS professional certification preferred
• Professional Certification: Life and Disability insurance license preferred.
• Other: Personal automobile is available for business use with adequate insurance and a safe driving record.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

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