Assistant Visit Center Coordinator - Military veterans preferred

Clark University

Location: Worcester, MA Category: Staff and Administrators Posted On: Thu Feb 20 2025 Job Description:

The Assistant Visit Center Coordinator staffs the welcome and check-in desk in the Bassett Admissions Center and is a key partner in preparing for and delivering exceptional campus visit experiences for visitors to Clark. The position is focused on high quality customer service interactions with visitors, and effective problem-solving when challenges arise to ensure smooth and enjoyable campus visits. The position will develop expert knowledge of the university and admissions process as they will assist in answering a high-volume phone line, in addition to greeting visitors in person. The candidate must possess strong communication skills and be eager to work in an always iterating and improving environment. This position is responsible for the delegation of tasks and will work in close proximity to student workers regarding their daily responsibilities.

In support of the University and its goals, the admissions office aims to be a welcoming spot on campus where visitors can learn about the very best facets of Clark University. This position helps to accomplish this goal through meaningful interaction and customer service through the college search and enrollment process. Additionally, this role sets the tone for Student Ambassadors and models attitude, professionalism, and the warm, welcoming vibe Clark is known for!

This Assistant Visit Center Coordinator will attend key events on weekend days for prospective and admitted students and their families. There are approximately five weekend events per year.

This position is a fully in-person, on-site role.

Key Qualities:

• You are energized by meeting new people. You enjoy interacting with a diverse group of people.
• "Customer service" is fun for you. You love making sure others have a great experience and the information they need.
• You enjoy connecting with college students, but you know how to maintain strong professional boundaries.
• You bring a sense of humor and positive attitude to your work.
• You believe in creating the best visit experiences for folks, all while representing an institution authentically.
• You believe in the education that Clark offers to students all over the globe.
• You have strong project and task management skills and are detail oriented.
• You are punctual and have excellent time management skills. You're always prepared for success!

Responsibilities (90%):

• Welcome desk receptionist
  • Involves: greeting visitors; work with student employees to make sure that tours go out on time, projects are completed correctly, and phones are being answered properly; work with admissions counselors to make sure visitor needs are being met
• Use the database, Slate, to record all visits and prepare visit materials;
• Answer and route emails in admissions inboxes
• Help to answer the main admissions phone line
• Work with the counselor responsible for overseeing the Bassett to ensure the physical space is properly cared for, stocked, and maintained
• Provide administrative support for events as needed
• Coordinate all room reservations for daily visits
• Communicate with professors when students are visiting their classroom
• Coordinating group visits including meeting the group's needs, connecting them with dining services in case of a lunch, coordinating with the supervisor of the Student Ambassador program for tour guides, and reserving rooms for extra-large visits

Other Duties as Assigned (10%)

Other duties may include administrative and supportive tasks associated with the visit experience and bigger recruitment and yield events.

• Associate degree or bachelor's degree
• Strong customer service skills
• Excellent written and verbal communications skills
• Ability to help oversee the daily operations of a large college student work force
• Ability to maintain confidentiality
• Strong organizational skills and attention to detail
• Strong computing skills
• Willingness and desire to learn new skills to enhance team performance
• Time management skills and team-oriented attitude
• Experience working with and contributing to a diverse workplace with the ability to interact effectively with a broad range of constituents on campus
• Ability to lift 20 lbs.
• Ability to work independently, as well as in group settings

At Clark University we believe that diversity of experiences, perspectives, and backgrounds leads to a more innovative and productive work environment. We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

To review the Clark University Police Department Annual Security and Fire Safety Report visit here.

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