Customer Service Supervisor
- Military veterans preferred
2025-04-18
DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Bangkok
Thailand
Responsibilities:
- Lead Customer service team for voice. (Call Center role)
- Conduct regular meetings with operations on the operational service level and performance.
- Manage and ensure contracted service level is maintained.
- Driving effective problem solving for customers.
- Identify improvements in the operations and set implementation timeline.
- Solving problem shipments and provide for solutions within 24 hours.
- Striving company's positive and professional image to external customers at all times.
- Lead and monitor team to provide responsive and accurate feedback on shipments' track and trace for Domestic last-miles customers.
Qualifications:
- Thai Nationality
- Minimum 3 years of experience in a customer service or call center role or any related industry.
- Good customer service and interpersonal skills
- Good knowledge of postal and courier industry
- Good communication skills (English and Thai), spoken and written
- Software skills (Word, Excel, PowerPoint, etc.)
- Able to highly demonstrate achievement in previous customer service role (Advantage)
- Working Hours: Monday – Saturday (Working on shift)
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