The Deposit Relationship Manager is the key contributor to the Bank's growth by cultivating new deposit relationships within a targeted market of small to mid-sized businesses and business professionals. This role is responsible for delivering exceptional client service, building long-term relationships, and ensuring compliance with all Bank policies and applicable banking regulations. The Deposit Relationship Manager actively drives deposit growth and supports overall business objectives by participating in strategic sales initiatives and relationship development programs, while consistently achieving individual, departmental, and organizational performance goals.
Requirements:
Duties/Responsibilities:
Proactively generate and grow new deposit relationships within the region, in alignment with Bank objectives and guidelines.
Develop strategic partnerships with business brokers, CPAs, real estate professionals, and other key influencers to promote deposit solutions.
Actively engage in community events and initiatives to build brand presence and cultivate high-quality local referral sources.
Identify and nurture business partner relationships that drive strong referral pipelines and deposit growth.
Conduct needs assessments to uncover retail client goals and recommend tailored financial products and services that meet both immediate and long-term needs.
Support client retention by delivering excellent service and building lasting relationships with existing retail clients.
Educate clients on convenient banking solutions, highlighting the features and benefits of Bank products and services.
Contribute to the Bank's overall profitability through active involvement in cost management, revenue generation, and department-level marketing efforts.
Ensure full compliance with security protocols to safeguard client deposits, Bank assets, and employee safety.
Consistently apply the Bank's Risk Framework to effectively manage risk across all products, services, and client interactions.
Adhere to all Bank policies and regulatory requirements, including but not limited to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), OFAC, USA PATRIOT Act, Privacy Act, and the Community Reinvestment Act (CRA).
Essential Knowledge, Skills and Abilities:
Strong verbal and written communication skills, with the ability to interact professionally and confidentially with both internal teams and external clients.
Proven ability to stay organized and prioritize tasks effectively in dynamic, fast-paced environments with frequent changes.
Skilled in handling sensitive client inquiries and resolving complex issues with professionalism, discretion, and a customer-focused approach
Required Education/Experience:
Bachelor's degree (or higher) in Business, Finance, or a related field.
2–5 years of experience in retail banking, financial services, or a related customer-facing role.
Equal employment opportunity, including veterans and individuals with disabilities.
