Executive - Military veterans preferred

Role Profile Organisational Background Information BMR title / Role title Executive - Service Logistics Overall Role Purpose Identify trends and issues, and proactively offer recommendations for issue resolution. Provide continuous improvement / best practices suggestions by analysing existing solutions and identifying & implementing service enhancements on an ongoing basis.Manage new process introductions and existing process enhancements, in collaboration with Operations Team Accountabilities Key activities Overall goals / Typical measures Customer - business roles: External - Ensure the timely distribution of performance reports to specific regional/global customers and regional/global Business unit management. - Customer satisfaction CSI’s Process To manage, on behalf of the Program Management Organization, analysis and reporting for programs in such a way that : - All service performance targets are successfully supported - Reporting and analysis are provided at the highest level of productivity and the lowest acceptable cost to the customer and DHL - Provide analysis and reporting support for assigned accounts - Provide ad hoc reporting and analysis as assigned - Identify Performance trends and hotspots - Develop and produce on behalf of the customers’ commercial owner an integrated performance report by consolidating the performance reports of all individual service providers, that contribute to the integrated logistics solution. - Support and coordinate QBR with Customers - KPI Indicators - Corrective Actions and Trends - Score Card Preparation for QBR - Score Card Gaps Preparation - Corrective Action for Score Card Gaps - System Solutions Managements - Scoping of new business /ops requirements as an input for systems team - Prioritize System Development in line with customer requirements - Change Management Control - Billing & DSO Management - Develop and Deploy KPI’s and scorecards on all assigned accounts - Measure and manage the overall performance of all functional partners for customers against pre-agree performance metrics (KPIs) through performance reports provided by cross-functional partners. - Develop an integrated performance report by consolidating the information provided from all individual service providers to drive a comprehensive, customer-driven metrics dashboard. - Identify gap in service capability based on comprehensive analysis of DHL capabilities versus - Customer requirements - Communicate and drive contractual entitlement, Service Level Agreements (SLA's), and agreed operating procedures to all stakeholders within DHL and the customer organization, as documented in agreed operating plans per function. - - Timely, accurate production of reports as scheduled or agreed - Effective and timely implementation of reporting Skills / Qualifications Key capabilities - Strong Analytical Skills - Strong knowledge base in Logistics and Distribution - Good systems knowledge - Reporting capabilities within a multiple system environment - Extensive background with MS Office tools - Experience working with multiple reporting applications - Ability to identify issues, trends and developing data based recommendations - Excellent communications skills Expected years of experience - Handled large sized customers - SPL knowledge preferred - Customer Relationship & Management - Educational Qualifications - University degree - Basic knowledge of Inventory Management software. Career/Role development - Expected next roles