Senior Manager, Account Development
- Military veterans preferred
2025-04-22 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Shanghai
Job purpose:
Manage,control and develop the Customer engagement strategies/activities in the area in accordance with the group business strategy and local business environment to deliver maximum profit and optimize business assets and human resources.
Key Activities:
Customers – New & Existing
Identify and develop potential, sustainable customer relationships
Develop and maintain the existing customer relations and loyalty
Respond to customer RFI, RFQ (Request for Information, Request for Quote) and Tenders
Respond to customer needs/enquiries/complaints
Lead in engagements and strategic customer interfaces
Co-ordinate with different departments to deliver quality service to Multi-National customers
Maintain good communication and working relationship with others functions
Strategic Business Development
Lead customer meetings/sales visits (potential and existing) and present company capabilities
Identify and develop sales leads
Drive market profiling and multi-national customer/competitor research & analysis activities to understand and identify market opportunities and challenges
Ensure effective pricing strategies are developed to sustain profitable growth
Customers Business Performance & Results
Responsible for achieving business targets and KPIs
Develop sales initiatives to keep high sales performance towards the annual business target.
Responsible for costs and cost structure and drives improvement measurements and actions
Customer Sales Operations Management
Ensure the development and maintenance of multi-national customer database and its use for identification and segmented targeting of customers and prospects for DGF.
