Your Future, Delivered

Head of Human Resources IT Services Cyberjaya, Malaysia

With a global team of around 5 600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Czech Republic, India & Malaysia have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience.

Our Human Resources (HR) team is continuously expanding, and we are seeking a highly experienced leader who manages a comprehensive HR portfolio that spans the entire employee lifecycle. Join IT Services, the technology partner for DHL Group, and be the driving force behind organizational success through innovative HR strategies.

#DHL #DHLITServices #GreatPlace #HR #HumanResources

Grow together

In this Head of Human Resources role you will be developing and executing a robust HR strategy tailored to the Malaysia market, driving growth initiatives, and ensuring organizational success across the country. You will be also overseeing the implementation of HR policies, processes, and a digital agenda to support the workforce effectively. Using HR analytics, you will guide strategic decisions, improve engagement, and enhance HR service delivery.

As a trusted advisor to senior leadership, you will collaborate closely to align HR strategies with business objectives at DHL Group and IT Services, as well as enhance leadership and workforce capabilities, drive organizational change and transformation, and foster cultural integration and diversity initiatives.

Heading the HR team, you’ll foster a high-performance culture through effective coaching and development, managing performance systems and overseeing training programs to support career growth. Leading local and global HR projects, you will develop and oversee HR policies and processes, ensuring compliance and alignment with company goals. You’ll contribute to talent management, including leadership development and succession planning, preparing our organization for future demands.

In addition to leading our HR team, you’ll step into a dynamic role as the Global Human Resources Business Partner for one of our IT Services departments. In this capacity, you’ll be a trusted advisor to our Business Leaders, ensuring that our HR strategies are in sync with our global business goals. You’ll also provide operational HR support, offering coaching and guidance on people-related matters across various regions and functions within the department.

Ready to embark on the journey? Here’s what we are looking for:

We are seeking a seasoned leader with over 15 years of experience. Ideally, candidates should have at least 2 years of experience in a similar role within a Global Capability Center (GCC) of a multinational corporation, with a proven ability to manage diverse and multicultural teams across various locations. A degree holder in MSW, Master, PGDM, or MBA in Human Resources or a related field from a reputable institution is required.

The ideal candidate must possess deep knowledge of HR best practices, employee lifecycle management, Malaysia’s labor laws and regulations to ensure compliant HR operations. Expertise in data analytics and the ability to leverage data for HR strategies would be an added advantage.

The role requires strong ability to influence senior leaders, negotiate effectively, and work closely with various stakeholders. Given the multinational environment, collaboration with global teams is expected, making proficiency in business English, both spoken and written, highly essential.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.