Head of Key Account Management
- Military veterans preferred
2025-06-24 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Shanghai
Main Accountabilities
Accountabilities:
Customer
Identify and develope potential and sustainable customer relationship
Deveopleand maintain strong existing Multi-National Customer relations and loyalty
Ensures teams and members respond to RFI,RFQ and tenders
Respond to customer's needs/queries/feedbacks/complaints in a structured and orderly manner
Lead in customer engagemnets and strategic customer interfaces
Ensure Sector Growth/Development Strategies are formulated to maximise and enhance the Companies footprint/market share
Provide SVP Head of Sales advice/information to facilitate/enhance business performance, review and evaluation
Support SVP Head of Sales to devise, formulate and implement overall Sales and Marketing strategy and directives
Work with other DHL divisions for end-end supply chain solutions and collaborations
Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity
Coach and work closely with team - Sector Head/ Key Account Managers and Business Support Managers
Regular Performance Dialouge with Sector Heads, KAMs to ensure team are up to speed and perfoem to an optimal level
Ensure quality pipelines, sales KPI are met and exceeded
Measurement Criteria / KPIs:
Ensure Sector Strategy plan in place
Review with Sector teams/District and Branch
Existing customer retention & continued patronage
Developing new revenue and profitable growth
Timely settlement of customer issues and disputes
Exceed agreed sales and related targetseg Pipelines, Sales calls etc
RFI/RFQ Response
Relationship Mapping
End to End solution
Sales & Product Collaboration
Team Management
Usage of Sales Reporting tools
Requirements
Skills
Management and Decision Making
Excellent Leadership skills
Strategic/Cross border thinking
Excellent track record in leading Effective Sales team
Planning and Organization
Industry/Sector Knowledge and ExpertiseÂ
Customer Focus and Good Business sense
Cross Cultural management experience
Excellent Communication skills
Commercial/Sales knowledge and experience
Excellent Interpersonal skills
Excellent Influencing skills
Excellent Negotiation skills
Solution design and process mapping skills
Excellent Analytical skillsÂ
Experience
More than10 years in the logistics or forwarding Industry
More than 7 years leading and managing team
Sales and KPI focussed with track record of exceeding them
Experience in International supply chain
Educational Qualifications
Degree Holder, relevant post graduate qualification will be an advantage
