Document Management Systems Engineer - Military veterans preferred

Primary Responsibilities

• Configure, operate, and maintain IBML high-speed document scanners and imaging systems.
• Perform advanced troubleshooting of scanner hardware, firmware, and software issues.
• Monitor imaging systems and correct instances of ingestion errors, trace failures, and scanner support needs.
• Collaborate with federal stakeholders, IT teams, and vendors to support imaging workflows and meet performance requirements.
• Provides excellent verbal and written communications with contract and customer personnel at multiple levels and must ensure clear and concise communications on issues.
• Ensures that imaging technologies—including servers, networks, storage systems, and scanning software—are operating efficiently and securely.
• Manage software upgrades, patches, and configuration changes for imaging systems.
• Monitor and analyze imaging system performance, ensuring optimal uptime and throughput.
• Provide on-site support approximately 25% of the time in Martinsburg, WV.
• Develop and maintain standard operating procedures, technical documentation, and training materials.
• Support full lifecycle system development efforts including planning, integration, testing, deployment, and verification/validation processes.
• Provide technical support and troubleshooting for imaging systems and perform routine and emergency maintenance, including weekend and after-hours work as required.
• Support integration of scanners into enterprise document management and archival systems.
• Provide Tier 2/3 support for escalated issues related to document imaging operations.
• Ensure system compliance with federal IT security and operational standards.

Basic Qualifications

• Must have a minimum of a Bachelor’s and 4 years of relevant experience. Additional years of experience accepted in lieu of degree.
• Strong technical troubleshooting and analytical problem-solving skills.
• Solid understanding of both Windows and Linux operating systems.
• Proficiency in Structured Query Language (SQL).
• Hands-on experience with PostgreSQL and SQL Server.
• Basic understanding of XML and its applications.
• Has excellent verbal and written communications and an ability to ensure clear and concise communications on issues with the customer and team members.
• Familiarity with document management systems and workflows.
• Availability for after-hours and weekend maintenance as needed
• Must be willing and available for on call emergency maintenance on site. 
• Must have a US Citizenship
• Must be able to obtain and maintain a customer specific Public Trust clearance. 
• Must live within 80 miles of the Martinsburg, West Virginia office and able to travel to the work site for urgent maintenance or troubleshooting issues.

Preferred Qualifications

• Lives within 60 miles of the Martinsburg, West Virginia office.
• Holds a DOJ or DOD clearance.
• Working knowledge of Multi Factor Authentication (MFA) for user and access management.
• General familiarity with Amazon S3 for storage integration.
• Experience with IBML Capture Suite for high-volume document processing.
• Knowledge of OmniScan Advanced Software, particularly in relation to Zeutschel scanning systems.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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