Job Title

Senior Counter Staff

Function

Operations

Reporting to

Service Center In charge

Responsible for attending walk in customers at the counter and handle bookings.

• A professional demeanor and broad knowledge about the business’s products and services.
• To convert all footfalls into bookings
• Build good rapport with customers.
• Ensure on time reporting. 
• To act as a Sales personnel, a customer service personnel, and as operations personnel
• Support the operations team in Tele calling of undelivered shipments (whenever possible)
• Support the operations team in coordinating with the delivery staffs and updating PODs of delivered shipments (whenever possible)
• Ensure proper maintenance of the counter/take ownership.
• Track the cash bookings daily and update the status to regular/important clients.
• Ensure ‘NIL’ errors during data entry.
• Maintain all the necessary records/reports.
• Achieve/surpass the targets set by HO/Regional retail in charge.
• Convert normal bookings into high revenue yielding products like TDD.
• Provide sales lead information in the requisite format to the retail in charge.
• Explain all the products to customers and guide them in choosing the product which is best suited to their requirement.
• Tally the cash realized from the daily sale and hand it over to the agency, who picks it up, after verification of IDs, etc – Follow the process.
• Ensure proper dressing/grooming as per company standards.
• Ensure that branding (glow sign boards/Logo letters) are maintained neatly.
• Coordinate with the Admin/Retail in-charge, for proper upkeep and overall neatness of the counter.