Job Details

Description

Are you a strong communicator who thrives in a fast-paced, client-facing environment? We’re looking for an Implementation Project Specialist to support the sale and seamless onboarding of new clients. In this role, you’ll collaborate closely with Sales Executives and internal teams to coordinate all aspects of implementation, take ownership of projects, communicate clearly, and ensure a smooth, professional experience for every client—from initial kickoff through successful completion.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position for Western Washington varies between $60,435.00 – $84,533.00, and for Eastern Washington varies between $56,145.00 - $78,532.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza Corp. intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.

• Coordinate all onboarding activities including scheduling, documentation, eligibility, contracts, applications, and benefit materials to ensure timely and accurate setup.
• Provide consultative support to clients and producers, addressing questions and ensuring readiness throughout the onboarding process.
• Partner with Sales Executives to support client onboarding from commitment through full plan implementation.
• Gather and synthesize client requirements and data to develop clear, actionable specifications.
• Build and manage implementation plans with defined timelines, deliverables, and regular updates for all involved teams and clients.
• Participate in peer reviews to ensure quality and compliance across all implementation components.
• Facilitate smooth client transitions to the appropriate account teams, providing necessary documentation and communication support.
• Collaborate on cross-functional initiatives and updates that improve onboarding processes, benefit design, and overall client experience.
• Serve as a knowledgeable resource on benefits and onboarding systems across small and large group segments.
• Respond to client issues with professionalism, ensuring resolution and satisfaction.

Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.

• Strong written, verbal, and interpersonal communication skills, with the ability to clearly present complex information to diverse audiences across all levels.
• Proven capability in influencing outcomes, managing expectations, and building trust across clients and internal teams.
• Minimum of 3 years’ experience in benefits administration, implementation, or client services—preferably within healthcare, insurance, or related industries; or an equivalent combination of education and experience.
• Experience in public speaking, training delivery, or presentation design preferred.
• Demonstrated success in managing multiple priorities and timelines with clarity, professionalism, and cross-functional coordination.
• Experience leading or contributing to cross-functional projects and navigating competing departmental priorities.
• Proficiency in Salesforce and Microsoft Office Suite (Excel, Word, PowerPoint).
• Must currently hold or be able to obtain a Washington State Office of Insurance Commissioner Health and Disability License within 90 days of hire.

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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