Foundation Medicine, Inc.
About the Job
The Platform Owner, LIMS owns service delivery for the R&D LIMS/ELN software, understanding both the needs of the business and the technical platform in order to deliver business capabilities through configuration and platform administration. This position provides day-to-day support for the platform and partners with vendors, the Automation Engineering team, and R&D team members, as needed, to ensure that business user needs are being met. The Platform Owner assists in forming and executing the R&D LIMS roadmap with a focus on ensuring needs of R&D stakeholders and aligning with business strategy.
Key Responsibilities
- Service Delivery:
- Design, configure and maintain R&D LIMS and ELN Software.
- Partner with LIMS consultant, scientists, laboratory and automation engineering team members to define business requirements
- Troubleshoot and problem solve acting as point of escalation for platform related defects and incidents.
- Support vendor updates, and releases, and proactive messaging for upcoming changes related to platform and possible changes needed to the application.
- Manage training and communications to business users in alignment with release schedule.
- Maintain platform and version information.
- Manage change control process and documentation
- Author and revise documentation of environment and operation procedures.
- Oversee regular audit of application users and access details.
- Project Delivery:
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- Write clear and detailed technical user stories based on user feedback and project goals. Break down complex business needs into smaller, more digestible chunks of work.
- Design/configure and deliver new capability requests to business customers in a fast paced, Agile environment.
- Actively manage the team's backlog and elaborate on user stories where needed.
- Participate in weekly standups, backlog grooming, retrospectives, sprint planning, as appropriate.
- Conduct platform demos to ensure alignment with business requirements and processes.
- Assist in preparing status updates and presentations.
- Other duties as periodically assigned.
Qualifications:
Basic Qualifications:
- Bachelor’s Degree
- 2+ years of experience in information technology, software development or engineering, with a focus on testing or requirements management
Preferred Qualifications
- Bachelor’s Degree in Computer Science, Software Engineering, Biology, or related disciplines
- Experience with Sapio, LabVantage or LabWare LIMS
- Experience with NGS workflows
- Experience configuring a LIMS or ELN
- Understanding of the principles of a relational database, and fluency in SQL queries
- Familiarity with requirements definition and management related to a software development life cycle
- Ability to utilize root cause analysis to identify problems from symptoms and implement solutions inclusively with team and business partners
- Proven ability to work independently with minimal supervision; ability to initiate and execute ideas
- Ability to work well under pressure while maintaining a professional demeanor
- Strong interpersonal skills that include effective written communication, oral communication, collaboration, and problem solving
- Excellent organizational skills and attention to detail
- Patience and a desire to provide world-class customer service
- Understanding of HIPAA and importance of privacy of patient data
- Commitment to FMI values: patients, innovation, collaboration, and passion
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About Foundation Medicine
Confidence, or the belief that we need to check every box before applying for a job, can sometimes hold us back from going after a role that inspires us. At Foundation Medicine there's no such thing as the 'perfect' applicant, and our company is a place where every employee can make an impact and continue to grow whatever background they may have or path they may have taken. So, as long as you meet the basic qualifications for a role, please apply if you see a position that would make you excited to come into Foundation Medicine every day and help us transform cancer care.
Equal employment opportunity, including veterans and individuals with disabilities.
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