Description:
The Field Applications Scientist (FAS) provides technical and troubleshooting support to customers of MaxCyte's Scalable Transfection Systems, with primary focus on cell therapy and protein production/expression but will work with customers in multiple application areas. The FAS partners with customers to identify and implement solutions for process improvements throughout the transfection workflow, including pre- and post-electroporation. Working closely with potential and current customers, the FAS is responsible for conducting product demonstrations, end-user training and troubleshooting, both during the evaluation phase and post-sale. This position participates in trade shows and contributes to the publication of scientific and marketing documentation related to the use and applications of MaxCyte's technology. This individual works under general supervision and requires at least 50% travel*. This position primarily covers the Northwest US, but occasional travel to the rest of the USA and beyond may be required.
- Works closely with the Territory Business Development Manager to support existing customers and promote MaxCyte technology to new customers.
- Provides technical support for MaxCyte product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email, and/or web chat.
- Conducts product demonstrations, end-user training and troubleshooting, both during evaluation phase and post-sale. Designs experiments independently. Analyzes, interprets and reviews customer data to support sales.
- Conducts installations and training at customer sites.
- Troubleshoots the integration of MaxCyte technology into the customer workflow, developing and recommending solutions.
- Works collaboratively across the business with the global FAS team, and with technical, sales and marketing teams to ensure high customer satisfaction.
- Presents technical and product information at conferences and during customer field visits.
- Presents technical updates to colleagues and contributes to department meetings.
- Makes recommendations for future process improvements and implements those actions accordingly. Identifies new applications for MaxCyte technology.
- Accurately records pertinent information from customer interactions and follows up to ensure customer satisfaction.
- Performs instrument calibrations and upgrades.
- Identifies, documents and communicates new competitive activities, products or field activities / strategies to the internal scientific and marketing team.
- Performs regular literature reviews and identifies key opinion leaders in MaxCyte's major application areas.
- Complies with all applicable policies regarding health, safety and environmental policies.
Requirements:
- MS or PhD in bioengineering, cell biology, molecular biology, biochemistry or related field.
- Recent hands-on experience in mammalian cell culture essential.
- At least 3 years' experience in gene editing, cellular therapy and immunology, or in protein production and drug discovery process development.
- Working knowledge of primary cell culture, genome-editing such as CRISPR/Cas9 a distinct advantage, understanding of on- and off- target gene editing will be a big plus.
- Experience in large scale cell culture and/or high throughput cell-based screening would be beneficial
- Experience in a customer facing role preferred.
- Robust trouble shooting skills.
- Strong written, verbal and interpersonal skills. Ability to communicate effectively with customers and internal teams.
- Proactive; works under minimal supervision.
- Preference will be given to applicants who reside in the San Francisco Bay Area.
- *Ability to travel ~ 50-70% (under normal, non-pandemic situations).
We offer a competitive base salary, annual bonus, and equity. MaxCyte also offers a comprehensive benefits package including health, dental, vision, life, and disability insurance and generous time off.
MaxCyte is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Equal employment opportunity, including veterans and individuals with disabilities.
PI269460425
