Applications Analyst, Senior - Military veterans preferred

DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide. We are currently seeking a Senior Applications Analyst to implement, train, and provide ongoing support for assigned software applications. The role also involves direct engagement with both external and internal customers to ensure the effective execution of key responsibilities.

OVERVIEW

The Senior Applications Analyst leads the execution of professional services commitments as assigned and serves as the subject matter expert on the assigned software applications. This role involves implementing, training, and providing ongoing support for those applications, with direct interaction with both external and internal customers to effectively carry out these responsibilities.

The Applications Analyst, Senior will:

• Develop and maintain in depth understanding of assigned software applications
• Maintains working knowledge of application module integration
• Leads the creation and maintenance of internal and external documentation and implementation tools as assigned
• Participate in or leads customer professional services offerings including implementations as assigned
• Team leader on large or complex projects for other application analyst team members
• Participate in configuration management responsibilities as assigned
• Participate in process to validate product deployment program
• Accountable to comply with implementation standards and guidelines.
• Leads in the completion, submission and presentation of product and project documentation required for the assigned responsibilities
• Provide support of assigned software applications to the customer base through the established support processes
• Provide on-call and off-hours support services as assigned and scheduled
• Provide call center and implement command center coverage as scheduled
• Evaluate requirements and prepare for product demonstrations as assigned

Other Duties:

• Participating in process improvement opportunities facilitated by PMO management to tailor implementation and support processes to meet the needs of Vendors/ External Clients
• Travels as needed
• Participating in product sales opportunities as required

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed

Required:

• Ability to analyze the business and integrated workflow needs and align to software functionality
• Ability to work effectively maintaining accuracy and sensitivity under tight timelines and schedules.
• Ability to lead and mentor junior staff in the execution of projects
• Ability to work from an organizational perspective as well as independently and as a contributing team member.
• Ability to adjust and set priorities to meet deadlines.
• Possess exceptional skills in partnering with staff from multiple departments and in developing and maintaining long-term supportive relationships.
• Ability to organize time effectively while identifying barriers to progress, proposing solutions and setting priorities.
• Ability to be effective in a rapidly growing organization.
• Customer service focused, professional, courteous, and articulate
• Proficient in Microsoft Office Products (Word, Excel, Outlook, Visio).
• Possess excellent listening skills and a commitment to communicating in a clear, concise and timely manner at all times.
• Possess proven aptitude for understanding technical and business process and the ability to learn new software as assigned

Education:

Required:

• Bachelor’s degree; equivalent combinations of work experience and\or education will be considered
• 4 or more years of practical professional experience in application maintenance and implementation
• 4 or more years of customer facing professional services
• Healthcare industry experience in Information Technology or Clinical Informatics
• Strong analytical and problem-solving skills involving complex execution with a high attention to detail

Desired:

• Prior experience in a non-IT clinical, administrative or technical specialty in healthcare
• Clinical license
• Prior supervisory experience
• Experience working in a similar role for a healthcare software development vendor

PHYSICAL DEMANDS:

Standing

2 % per day

Sitting

90% per day

Walking

8% per day

Stooping

2% per day

Lifting

Up to 10 lbs (unassisted) several times per day (laptop, etc)

up to 50lbs (unassisted) while traveling

Computer Work

75% per day

Telephone Work

25% per day

Reading

10% per day

Other, please specify

Ability to travel unassisted up to 50% of the year via common carrier and/or automobile

DSS, Inc. is an Equal Opportunity Employer.

If you need an accommodation seeking employment with DSS, Inc., please email jobs@dssinc.com or call (561) 284-7373. Accommodations are made on a case-by-case basis.

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