Senior Associate - Credit & Collection
- Military veterans preferred
2025-04-29 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Petaling Jaya 46100 Malaysia
Customer - Business Roles
To ensure timely, qualitative and efficient processing of bank receipts, checks and cash transfer
To guarantee effective allocation of payments, credit notes and adjustments to customer invoices
To manage and process customer remittances advices
To timely investigate payment related queries
To investigate and resolve un-allocated & un-applied receipts; and contact customer if required
To execute direct debit, refund, intercompany bacthes as required by collection treatment plans
To post invoice and bank interfaces to ERP
To execute timely end-of-month closing activities in line with guidelines provided
To manage customer escalation up to closure of the issue-
To control credit exposure and ageing balances for cash accounts- To coordinate any process dependancies with external parties
Stakeholder
To manage dependencies on billing interface
To manage dependencies on banks
To manage 3rd party countries relation and, coordinate issues resolution as required
To manage dependencies with Financial Accounting and Cash & Bankings
Process
List of processes as per AR
Billing interfaces & exception Handling
Bank interfaces & reporting
Cash allocation pre-processing
Receive remittance details for allocation
Cash allocation processing in AR system
Unapplied/unallocated Cash Application Resolution
Direct Debit Processing
Lock Box Processing
Checks, draft, bill of exchange processing
Credit Notes Allocation
Query Management on payment
Cross - company payment processing
Refund processing
Write off, write Back processing
Downpayment
Requirements
Works proactively with the customer to`identify potential commercial / service improvement opportunities Anticipates potential risks and proactively implements contingency plans with the support of customers
Builds support for plans / ideas by actively reviewing and validating content with key stakeholders
Develops strategy / plans that deliver significant benefits for employees, customers and stakeholders
Anticipates potential risk and ensures appropriate contingency is agreed / built into plans and strategy
Challenges current processes and structures constructively to improve and innovate
Collaborates with collegues to implement new ideas and approaches learned through development
Is able to gather and structure all data and information relevant for the analysis of an issue
Is able to assess the right level of detail in the context of the big picture
Is able to identify patterns in the dataIs able to draw conclusions and identify options for action for simple issues
Is able to recognize obvious implications of the issue and cross-links with direct interfaces in the organization
Qualifications & Skills
Min 2 years of experience in credit collections
Possess Bachelor Degree in Finance, Accouting or Banking
