Customer Care Representative - Military veterans preferred

Position Title: Customer Care Representative

Requisition ID: R100443

Location: Spokane, WA

Full/Part-Time: Part time

About Us:

Learfield is the leading media and technology company powering college athletics. Through its digital and physical platforms, Learfield owns and leverages a deep data set and relationships in the industry to drive revenue, growth, brand awareness, and fan engagement for brands, sports, and entertainment properties. With ties to over 1,200 collegiate institutions and over 12,000 local and national brand partners, Learfield’s presence in college sports and live events delivers influence and maximizes reach to target audiences. With data-based solutions for a 365-day, 24/7 fan experience, Learfield enables schools and brands to connect with fans through licensed merchandise, game ticketing, donor identification for athletic programs, exclusive custom content, innovative marketing initiatives, NIL solutions, and advanced digital platforms. Since 2008, it has served as title sponsor for the acclaimed Learfield Directors’ Cup, supporting athletic departments across all divisions.

Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work.

Our Mission

Powering the connection of fans to the brands and experiences they love.

Our Core Values

Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun

Paciolan is the premier ticketing solution powering the Spokane Arena, Spokane Convention Center, First Interstate Center for the Performing Arts, One Spokane Stadium, and Podium. Join the Paciolan team and be part of bringing hundreds of live events to life in Spokane!

Customer Care Representatives (CCR) interact with customers over the phone as well as via email and web forms to facilitate pre and post event customer inquiries and ticket sales. CCRs are also responsible for handling daily fulfilment operations to print, stuff, and send ticket orders to customers via USPS.

JOB RESPONSIBILITIES:

• Facilitate ticket sales and pre/post-purchase customer service inquiries at the box office, via the phone room, and via written communication including responding to customer emails and web form submissions
• Answer inbound calls
• Provide excellent written and verbal customer service to clients and customers
• Facilitate daily fulfilment operations for all Paciolan fulfilment clients in compliance with SOC audit standards
• Must be able to work all shifts in-person at the Spokane Arena offices
• Other duties as assigned

KNOWLEDGE, SKILLS and ABILITIES:

• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong organizational skills, with a focus on accuracy and attention to detail
• Basic knowledge of computerized ticketing
• Experience with Microsoft Office Products
• Ability to connect honestly and openly with consumers and your team
• Ability to develop effective working relationships with fellow associates, managers, outside representatives and agencies
• You will occasionally have to assist unhappy consumers; you must be able to handle these interactions professionally, courteously, and tactfully

LICENSES OR CERTIFICATES REQUIRED:

• High School education required
• Customer service experience strongly preferred

DEGREE OF SUPERVISION:

• Moderate – Candidate is expected to be strongly self-motivated

Pay Transparency
The approximate base pay range for this position is $20.00 to $20.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location. This is an in-office position.

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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