PAS Resource Specialist - Military veterans preferred

Oregon Health & Science University

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


PAS Resource Specialist

US-OR-Portland

Job ID: 2025-34073
Type: Regular Full-Time
# of Openings: 1
Category: Hospital/Clinic Support
Portland, OR (Marquam Hill)

Overview

The Surgery Coordinator will be responsible for all aspects of surgical scheduling for the Glaucoma division at Casey Eye Institute.  This includes scheduling (when the need arises) for multiple, specialty-specific providers.  The Surgery Coordinator will actively manage block time on a daily basis for all assigned providers and adjust according to changing patient care needs.  Surgery Coordinator is responsible for scheduling patients into department block time, schedule all necessary equipment and required staff based on the surgical procedure, and ensuring that the providers provide the necessary documentation for all procedures.  The Surgery Coordinator will be responsible for appropriately blocking out OR time based on the procedure indicated by the physician.  This requires an understanding of time lines (profiles) for individual procedures and individual physician surgical patterns.  The Surgery Coordinator is responsible for scheduling of surgeries and should provide necessary coordination with other Providers/surgeons, and/or photography and/or lasers with other providers where indicated.

The Surgery Coordinator will gather and verify insurance information from the patient or from the insurer. The Surgery Coordinator will work closely with the department billing/coding coordinator to obtain accurate coding information for the surgical procedure(s).   Must maintain a working knowledge of appropriate ophthalmic diagnosis and procedural coding.  Confirm patient eligibility for the procedure and obtain insurance authorization from the insurer.

Customer Service.  Provide high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.  This duty includes prompt and professional communication efforts, face-to-face/telephone customer contact skills, crisis management skills, responsiveness to internal/external customers' needs, prompt communication with the appropriate providers or their designees, and continuous process improvement skills. 

One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and may require experience obtaining managed care authorizations (dependent on position description). OR

One and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting.

The candidate must have a thorough knowledge of PAS policies and procedures. Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.

Basic computer skills including word processing. Windows applications, on-line scheduling, and a preference for data-base skills. Excellent verbal and written communications skills. Strong customer service orientation. Demonstrated effectiveness in confrontational customer interactions

Knowledge of OHSU system software including Cadence, Earl and EpicCare, Order Entry, LCR, and electronic eligibility systems required. PAS training and skill competencies passed a requirement.

Knowledge of, and skilled in, high quality customer service skills, knowledge of managed care policies/procedures, diagnostic services, inpatient/outpatient surgical services, and ability to work effectively with physicians and other health care professionals.

Requires knowledge and understanding of medical/ophthalmology terminology. Knowledge of medical insurance, authorizations, and referrals.

Six months previous experience working with busy, multi-line phones.

Must have the ability to complete multiple tasks simultaneously; ability to work in a fast-paced environment; ability to manage competing priorities; ability to meet deadlines and urgent patient and system needs; ability to work independently; exceptional organizational skills; strong innovation skills and ability to apply computer knowledge and administrative experience to prioritize workload and increase efficiency of office procedures and practices.

Strong relationship building skills with patients, health plans, providers, staff, management; exceptional customer service skills, both in person and on the phone; exceptional interpersonal skills - able to resolve conflicts and to problem solve between parties. Patient advocacy skills - evaluate patient concerns for timely resolution; sensitivity to patient needs.

Demonstrated evidence of strong written and verbal communication skill; willingness to serve as a positive and professional role mode.

Must have demonstrated record of reliable attendance, punctuality and proven successful performance in past and present.

High school diploma or GED preferred.

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