Sales and Billing Support - Military veterans preferred

Position:  Sales & Billing Support
Contract Type: Permanent, Office based

Location: Staines
Working Pattern:  Monday-Friday 9am – 5.30pm

Why choose DHL Cross-Border Solutions UK?

We are proud to say that DHL Cross-Border Solutions UK has achieved Top Employer accreditation for the 3rd year running. We offer competitive pay rates and a range of benefits including discount vouchers for restaurants, cinemas and retail outlets , saving you money on your everyday essentials.  Along with pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

About the role:

Ensuring the accuracy of all costs and invoicing, therefore prioritising revenue protection for the CBS UK business, is the overriding purpose of this role. This involves maintaining a high level of attention to detail whilst working to tight, fixed, SLA deadlines, especially during month-end processing. Building a thorough understanding of creating and processing internal billing documents, at varied frequencies, to produce accurate and on time customer-facing invoices is key to performing this role well. This is alongside a diverse range of administrative tasks to support both internal stakeholders and CBS UK customers.

• Check invoices raised or received for accuracy. This includes validating incoming invoices against actuals.
•  Set up new customer accounts.
•  Be the first point of contact for billing/invoicing queries for customers, suppliers and internal stakeholders.
•  Ensure customer rates are kept up to date, allowing for accurate billing.
•  Support CBS UK colleagues with information upon request, as well as proactively updating relevant parties on billing / invoicing issues.
•  Create and maintain ratecards and volume information for customers.
•  Create customer proposal documents and Contracts using information provided by various sources (i.e. Account Manager, Pricing Team, Solutions designer, Transport Manager), ensuring the required approvals have been obtained.
•  Perform root cause analysis on any issues or discrepancies identified, escalating to your line manager where required and monitoring through to completion.
•  Issue monthly credit notes as requested by CBS UK Claims Team.
•  Maintain customer database/mailing lists.
•  Work closely with Credit Control to ensure payment of invoices.
•  Gain a thorough understanding of all the various products and services available to CBS customers.

The ideal candidate will have:

• A good standard / qualification in literacy and numeracy
• Comprehensive Microsoft Office knowledge is essential, especially Excel.
• Proficient in analysing and summarising large volumes of data in Excel  
• Structured in approach with high attention to detail.
• Ability to multitask and be calm under pressure to meet deadlines whilst ensuring accuracy.
• Confident to work within a fast-paced environment.
• Trustworthy and discreet in handling sensitive information.
• Flexibility to handle changing priorities / daily tasks and workloads.

What about career development?

We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL Cross Border Solutions.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength.  A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.  We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.