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SUMMARY:
The Chief of Staff supports the CEO and EXCOM by consolidating, challenging, advancing, tracking, and communicating high profile company plans and operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Member of the Executive Committee
- Identifies and provides recommendations on new opportunities, initiatives, and improvements across the business.
- Acts as a sounding board and valued perspective to EXCOM team on key decisions
- Provides insight and analysis to yield better decision making on critical ad-hoc topics and major department programs
- Identifies and helps resolve issues with internal company processes to keep the organization lean and responsive.
- Orchestrates/MC’s all EXCOM meetings including BRMs and Townhall meetings
- Strategy and market awareness - directs a team which:
- Maintains perpetual awareness and documentation on competitive, technological, and regulatory shifts in the industry and their impact on DHLeC
- Consolidates research on changes in customer makeup, needs, and behavior with respect to DHLeC
- Exposes the brutal truths of DHLeC’s current offering in the market
- Leverages the above with EXCOM to maintain a central picture on the company strategy (target market, product positioning, and competitive differentiation)
- Program coordination - directs a team which:
- Maintain central visibility to top company initiatives and expected impact
- Establish regular EXCOM alignment & prioritization (active/prioritized/deprioritized), and creates visibility for all functional teams
- Set, maintain, and enforce standards for managing projects, ensuring consistency across all projects by providing guidelines, processes, support, and accountability
- Project managers drive individual initiatives, keeping a pace for the organization’s experts to deliver workstreams according to project plans, and ensuring experts’ time is used efficiently
- Project managers quickly remove barriers to successful completion – including escalation through EXCOM project sponsor/owner as needed
- Work with project owners to monitor and communicate progress against their stated goals in a standardized way across all initiatives
- Chief of Staff personally manages critical programs which have a significant impact in the organization
- Communication - directs a team which:
- Supports CEO & EXCOM to reach and inspire the organization nationwide with content that matters
- Supports CEO & EXCOM to make simple and convincing upward communications (recurring updates, formal country business review presentations, ad-hoc Bonn inquiries, etc.)
- Improves the efficiency of EXCOM & below as a team: using assertiveness, creativity, planning, and organization skills to maximize necessary communication flow on valuable topics, in the minimal amount of net time, and eliminate distractions.
- Administration - directs a team which:
- Supports EXCOM and other GMB members with travel (as needed) and meeting arrangements
- First point of contact for EA requests from Bonn or other Business Units
SKILLS REQUIREMENT:
- Assertive Mindset: Forms own opinions based on facts. Communicates those respectfully, and is willing to change his/her opinion based on new information as it arises.
- Communication: First-class visual, written, and verbal communication/persuasion skills are central to success. Able to connect and empathize with all different levels of the organization(from Bonn corporate board to front-line-supervisor) to appreciate what is important each person in the company to see/hear – and craft comms activity to match.
- Leadership: Has own view of the performance of the team and business, and makes his/her point naturally and convincingly based on facts and data. Can lead an own multi-departmental team effectively to meet the objectives of the full Staff role.
- Time management: Able to prioritize own work, and comfortable respectfully saying “no”. Also able to drive improvement in the efficiency and time management of a senior team.
- Organization: Maintains meticulous tracking and communication on both prioritized and deprioritized programs and their results. Things don’t fall through the cracks.
- Problem-solving: Able to break down complex problems into their core components, structuring difficult issues into manageable blocks to be solved. Highly analytical and structured in approach to research and data synthesis.
- Big picture thinker: Tends to look at issues in the context of the broader business environment and company purpose – sometimes recommending short term sacrifices for the benefit of long term strategy.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Bachelor’s degree in Engineering, Logistics, Management or related field required
- 10 years of related experience
- Logistics experience required/preferred
PHYSICAL DEMANDS:
- Physical demands are consistent with a professional office setting.
- Regular sitting at work station for 25 – 75% of the work shift.
- Flexible hours (including nights and weekends).
- Frequent standing and walking.
As a Top Employer and leading logistics company, at DHL eCommerce , we are committed to helping you build a career you’ll love with benefits and incentives that support your personal and professional well-being:
- Competitive Pay
- Bonus Programs
- Retirement Savings - 401k with company match
- Medical, Dental, Vision, Well-being programs
- FSA/HSA availability
- Tuition Reimbursement
- Paid Time Off including vacation and sick time
- Company Paid Holidays and Floating Holidays
- Paid Parental Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Short Term and Long-Term Disability
- Life Insurance
Equal Opportunity Employer- Veterans/Disability
