Customer Service Representative - Military veterans preferred

Underground Waterworks industry experience required! Are you passionate about providing exceptional service? Do you thrive on helping others and creating memorable experiences? We have an amazing opportunity for you! We are currently hiring for a Customer Service Representative! As a Customer Service Representative, you will be the voice of our brand, the problem solver, and the advocate for our valued customers. Your exceptional communication skills and ability to empathize will make a real difference in people's lives.

Join the team that has been powering growth and an excellentreputation for over 60 years! Etna Supply is an industry leader in plumbing,heating, underground, municipal, and fire protection wholesale distributionthroughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to soundfinancial principals, building partnerships that foster teamwork, and strivingfor continuous improvement. We arededicated to fairness integrity, and respect.

WE OFFER: Competitive compensation & benefitspackage, including annual bonus, 401(K) w/ match & company provided LifeInsurance! Balanced home/work life! Professional developmentopportunities to support your growth! AND SO MUCH MORE!

Job Summary: Provides friendly and helpful customer service and create quotes for established customer working the job order form beginning to end

• Meet or exceed the expectations of our customers by providing a positive customer experience.
• Be a positive and professional representative of Etna in all customer and stakeholder interactions, acting with honesty and integrity.
• Treat all employees, vendors, customers, and stakeholders with respect and dignity.
• Communicate with customers, outside sales representatives, and vendors by phone and email.
• Support outside sales representatives by entering orders and accessing customer and product information.
• Prepare accurate project quotes by interpreting estimator, sales rep, and customer prepared material takeoffs.
• Gather manufacturer quotes and certifications for materials on project quotes, ensuring proper compliance to project requirements.
• Turn in proper documents for submittal requests in a timely manner
• Receive and process orders for product, following company SOP’s.
• Type orders and quotes within the ERP system; preparing, posting, and closing work orders and projects as required.
• Create job files and organize paperwork as needed.
• Order products and equipment as needed and assist customers by tracking orders and troubleshooting when problems arise.
• Train others regarding department material applications and limitations.
• Coordinate shipping of orders and materials required with various departments.
• Address issues concerning billing or services rendered, referring complaints of service failures to designated departments for investigation.
• Assist in maintaining inventory control and monitor flow of materials, prepare and issue reports as needed.
• Back up warehouse and counter as needed.
• Communicate any/all product and vendor opportunities to sales leadership for review.
• Regular and predictable attendance.
• Work Safely

Knowledge, Skills, and Abilities:

• Working knowledge of products sold and their applications.
• Ability to manage multiple tasks and priorities and easily adapt to changing situations.
• Effective communication, interpersonal, customer service, negotiation, judgement, decision making, organization, conflict management, problem solving, and stress management skills.
• Working knowledge of Microsoft Office products and Eclipse.
• Maintain professional image as a representative of the company.
• Effectively read and interpret documents, such as safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to accurately add, subtract, multiply, and divide with or without using a calculator.
• Ability to accurately calculate figures and amounts such as margins, discounts, interest, proportions, percentages, area, circumference and volume.
• Ability to read blueprints.

Education and/or Experience:

• High school diploma or equivalent; or One year of related experience and training; or Equivalent combination of experience and education.

Physical Demands and Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequently required to sit; talk and hear; and use fingers.
• Regularly required to walk and stand; reach, grasp, and handle.
• Occasionally required to lift and/or move up to 25 pounds.
• Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner.
• Specific vision abilities required by this job include clear vision at 20 inches or less.
• Pass substance abuse screening. #IN23

We are an Equal Employment Opportunity Employer.