*This is an in-office role in Kansas City, Missouri
Curious about a career with NorthPoint?
NorthPoint is a real estate developer that has grown through combining an entrepreneurial spirit and empowerment of its team members. We are looking for a Yardi Systems Specialist to play a key role in our team. NorthPoint provides an inclusive environment that cultivates collaboration and mentorship. Our core values set the foundation of our culture and guide us in every business decision.
“We truly believe, and I’m convinced, we have some pretty incredible assets. But those assets have all come from our people.” - Nathaniel Hagedorn | CEO.
How We Put You First:
At NorthPoint Development we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we offer market-leading benefits and perks:
- A selection of comprehensive medical, dental, and vision plans
- 401k with 100% match up to 6%, immediately vested upon enrollment
- Scholarships and paid professional development
- Childcare Reimbursement
- Mental Health Reimbursement
- Tuition Reimbursement
- Cellphone reimbursement
- Wellness Spending Account
- Free catered lunch every day
- $2,000 annual HRA and HSA contribution
- Parental Paid Leave
- Flexible Spending Account Living Generously program with 100% charitable contribution match
What You’ll Do
- Oversee and manage all Yardi software support tickets related to commercial real estate operations.
- Collaborate with internal teams to optimize system processes and workflows to meet the specific needs of our teams.
- Conduct training sessions for employees on effective usage of the Yardi software within a commercial real estate context.
- Develop and update system documentation and user guides tailored for commercial property management and Yardi support processes.
- Monitor and improve system performance, with a focus on enhancing operational efficiency and support ticket resolution.
- Coordinate software upgrades and updates to ensure operational continuity and minimal disruption to support services.
- Maintain data accuracy and integrity within the Yardi system, specifically for commercial lease information and operational support interactions.
- Stay informed about industry best practices and new features within the Yardi platform relevant to commercial real estate operations.
Are you passionate about pushing the limits? Are you looking for the freedom to forge your future? If so, we want to talk to you!
Who You Are
- In-depth knowledge of the Yardi Commercial product suite is highly preferred.
- Strong ability to manage multiple work streams and portfolios simultaneously.
- Solid understanding of project management methodologies with the capability to coach and mentor others.
- Exceptional interpersonal skills with an aptitude for engaging effectively with diverse teams.
- Strong conflict management, communication, and collaboration abilities.
- Excellent documentation and reporting skills to ensure transparency and alignment.
- At least 3 years of experience in help desk or customer service support roles.
- Proficiency in SQL report writing and data analysis.
- Solid troubleshooting skills with a thorough understanding of web-based applications and IT systems.
- Familiarity with property management software (Yardi) or previous experience in the commercial real estate industry is a plus.
- Previous experience in project management and technical support.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Equal employment opportunity, including veterans and individuals with disabilities.
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