InComm
Product Manager II
US--
Job ID: 2025-16607
Type: Full-Time
# of Openings: 1
Category: Product Management
InComm Payments
Overview
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
Responsibilities- Conduct in-depth user research and analysis: Utilize user research, data analytics, user interviews and other research methods to understand user behavior, identify pain points and uncover opportunities to improve user engagement.
- Develop, manage and execute a user communication plan: Translate opportunities to engage users and drive feature adoption into campaigns using a combination of communication strategies (in-app messaging, email campaigns, videos, etc.). You will collaborate with marketing to develop the creative assets, but you will be responsible for building out the campaigns in the communications platform.
- Develop and own the product roadmap of user engagement initiatives: Identify product features or improvements that can boost user engagement. Collaborate with other product managers to further define and prioritize based on potential impact and alignment with the overall product strategy.
- Define and document product requirements: Translate initiatives into user stories, engineering requirements and wireframes/mocks to further define recommended product features needed to increase user engagement.
- Monitor and analyze key engagement metrics: Identify key engagement metrics and ensure proper instrumentation is in place to capture the necessary data.
- Collaborate cross-functionally: Collaborate with product, engineering, design, marketing, customer success and other teams to ensure successful development, launch, and iteration of engagement focused campaigns and features.
Qualifications- Experience working on consumer facing applications for Android, iOS and Web, with an emphasis on consumer experience.
- Deep understanding and empathy for users with the ability to propose solutions and experiences to better engage with our users.
- Experience working in an Agile software environment with frequent releases and proficiency with tools such as Jira.
- Excellent analytical skills and experience using data analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) to drive product decisions.
- Ability to demonstrate experience where new user experiences or product improvements directly influenced key business metrics.
- Proficient with Html and scripting language.
- Excellent verbal and written communication skills, able to organize and present thoughts clearly and concisely to internal audiences.
- 2+ years product marketing, engineering, or product management experience working on consumer experience projects.
- Bachelor’s degree or equivalent experience.
Preferred Qualifications
- Experience working in Braze or a similar CRM platform.
- Consumer Directed healthcare experience in Health Savings Accounts, Flexible Spending Accounts and other spending accounts.
- Experience working in Pendo, WalkMe or similar guidance tools.
- Experience with A/B testing methodologies and tools.
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier III
#LI-Remote
Equal employment opportunity, including veterans and individuals with disabilities.
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