Customer Service Representative
- Military veterans preferred
2025-05-01 SunSource
Other
/yr
employee
contract
Bolingbrook Illinois 60440 United States
The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.
Role and Responsibilities
Sell industrial hose and gasket products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Prepares reports of business transactions in company database
Works with account managers to keep account activities up to date
Investigates and resolves customer problems with deliveries
Other duties as assigned
Requirements
5plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.
Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, Teams, etc.
Excellent communication and interpersonal skills a must.
Must be able to multi-task and problem solve
Distribution and/or manufacturing experience required
Knowledge of industrial hose and gasket industry preferred
Knowledge of Epicor (P21) a plus
SunSource
Equal employment opportunity, including veterans and individuals with disabilities.
