Patient AR Representative - Bilingual/Spanish - Military veterans preferred

Are you an energetic, ambitious self-starter who thrives on being on the phone - helping people settle their accounts? Are you driven to succeed, and being recognized for your success? Wouldn't you love to be a part a team where management is focused on nurturing a strong culture? If so, come join us at BetterNight!

BetterNight is a professional medical service and supply company, focused on sleep & sleep therapy. Our focus is on diagnosis on sleep apnea through home sleep study and treatment through the use of CPAP therapy or oral appliance therapy.

SUMMARY

This position is responsible for reviewing patient accounts, contacting patients to collect debt within the billing software (Brightree). The expectation of this position is to provide a first-class service experience, with every patient/physician interaction.

CORE RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for all patient related billing and collecting
• Understand and can explain EOB (explanation of benefits) to patients and internal staff
• Knowledge of Brightree computer system preferred
• Assists internal staff, referral sources and patients with billing issues
• Consistently meets department expectations and KPI's regarding all Billing
• Maintains a positive attitude and continually works toward process improvements while building and maintaining positive working relationships between other departments and outside customers
• Responsible for keeping all patient details and information orderly, confidential, current and HIPAA compliant at all times
• Must be knowledgeable about Patient Rights and Responsibilities
• General clerical duties such as filing, photo copying, data entry, scanning as assigned
• Work mandatory overtime as scheduled
• Other duties and projects may be assigned
  

QUALIFICATIONS & SKILLS

• Strong oral and written communication and problem-solving skills. Bilingual/Spanish required
• HS diploma or equivalent required
• Experience must be 2-3 + years in billing and/or collections for healthcare
• DME (Durable Medical Equipment) experience preferred
• Strong commitment to patient care, customer service, friendly, helpful and caring nature is required
• Knowledge of all commercial, government, managed care, and federal health insurance plans
• Ability to interface with all level of employees (peers to senior management) and vendors in a polite and professional manner
• Ability to read, analyze, and interpret contracts & technical procedures
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, employees, and the general public
• Must be able to work fully on-site at our Kearny Mesa Headquarters location in San Diego, CA

Medical, Dental, Vision, 401k, Sick, Holiday & Vacation time off

$18.00 - 20.00 / hour DOE

BetterNight is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor's legal duty to furnish information. 4I CFR 60-I.35(C).

PI269880130