Client Services Analyst II - Military veterans preferred

Client Services Analyst II

Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports education, research, and clinical activities. The team can enable the delivery of IT services to meet the goals of the Health Sciences, simplify the environment, and enhance services overall. High-level first contact for support tickets. Installation, upgrading, and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel. Provide support for smartphone technology, integration, and maintenance with desktop software. Ongoing knowledge of hardware and software is necessary for maximum user uptime. Timely responses to help requests are crucial for maximum user uptime and requires a high level of customer service. Ability to interact and communicate with a broad range of staff and faculty, including training and answering questions. Documentation of help requests, electronic request tracking, and user instructions is kept up to date monthly.

Associate's Degree with 3 years of experience

High-level first contact for support tickets. Installation, upgrading, and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

Department: SVC HS Information Technology

Campus: Pittsburgh

Minimum Education Level Required: Associate's Degree

Minimum Years of Experience Required: 3

Average number of working hours per week for this assignment: 37.5

Work Schedule: Monday - Friday Range between 7am-6pm

Is there a potential this assignment will result in a regular Staff position?: Yes

Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.

Requested Pay Rate: 26.67

Visa Sponsorship Provided:

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: Not Applicable

Required Documents: Resume




Equal employment opportunity, including veterans and individuals with disabilities.

PI269989538