Job Details

Description

Are you eager to dive into system analysis and contribute to solving key operational challenges? The Associate System Analyst is an entry-level position designed to help you learn all things DoD and system-related in Operations. In this role, individuals partner with key collaborators both internally and externally to resolve issues, address system enhancements, and support Dental on Demand (DoD) functionality. The position also leverages the System Analyst I as a resource for learning and development.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position In Western Washington varies between $52,140.00 – $72,900.00, and for Eastern Washington varies between $47,400.00 - $66,300.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.

• Collaborate with various departments, release management, and testers to support the development of user stories.
• Assist with user acceptance testing as part of the testing process.
• Work with System Analyst I to acquire knowledge of DDWA systems, technology, business processes, and the company’s strategic goals.
• Translate technical concepts for diverse audiences.
• Provide backup to the System Analyst I in managing failed ERA and EOB files/extracts.
• Manage and prioritize the distribution of requests in the Operations Analyst inbox, responding in a timely manner with acknowledgment and updates.
• Synthesizing input from multiple sources to develop creative solutions and recommend improvements.

Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.

• Two years of experience working with provider, member, or clinical information, preferably in a healthcare or insurance setting.
• Basic understanding of operations systems, with experience in documentation and process mapping.
• Proficient in Excel, Microsoft Word, Microsoft Outlook, and project management software.
• Excellent communication skills, with the ability to convey technical information to both technical and non-technical audiences.
• Strong attention to detail and the ability to prioritize and manage multiple tasks independently.
• Experience in process improvement, with the ability to identify inefficiencies and solutions.
• Collaborative teammate, with experience working across departments to achieve operational goals.
• Proactive problem-solver with a growth mindset, eager to learn and apply new systems, tools, and technologies.
• Ability to recognize when additional guidance is needed and proactively seek support on complex problems.

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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