Field Service Coordinator - Military veterans preferred

JBT Corporation

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org

You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.


Field Service Coordinator

US-WI-Stratford | US-OH-Cleveland
US-FL-Lakeland


Job ID: 2025-13330
Type: Regular Full-Time
# of Openings: 1
Category: Customer Care

A&B Process Systems

Overview

As a Field Service Coordinator, you will play a crucial role in ensuring seamless service delivery by managing and coordinating various administrative and operational tasks. You will oversee service-related billing processes and support essential service functions such as order entry, shipping, and KPI reporting. Your role will involve utilizing systems to enhance efficiency and accuracy in service operations. Additionally, you will contribute to continuous improvement projects and provide backup support for scheduling. Your organizational skills and attention to detail will be essential in maintaining high-quality service standards and fostering positive customer relationships.

Indirectly responsible for ensuring service orders/projects are meeting and/or exceeding targets by ensuring quality processing of service orders billing and confirming expenses are billed to orders/projects appropriately.

DUTIES AND RESPONSIBILITIES:

1. Overseeing service-related billing inquiries, generating invoices, and reconciling discrepancies.
2. Managing project timelines with pacing files and utilizing systems like Motus and MTes for efficient scheduling and resource allocation.
3. Processing travel and expense reports through Concur and handling purchase orders and order entry to ensure timely processing and closure.
4. Coordinating shipping of items for service projects and tracking deliveries.
5. Generating and analyzing KPI reports to assess department performance and identify improvement areas.
6. Participating in continuous improvement projects and providing backup support for scheduling.
7. Serving as the initial point of contact for service billing inquiries and assisting with service proposals and contracts.
8. Ensuring contractor documentation is up to date and archived properly.
9. Supporting the customer care team with parts research and follow-up on service requests.
10. Assisting with administrative tasks such as updating contact information, ordering supplies, and providing support to other departments as needed.

REQUIREMENTS:

• AA degree in Business, Bachelor’s degree preferred.
• Three (3) years JBT service experience or equivalent service industry experience.
• Good organizational skills with attention to detail.
• Good written and oral communication skills.
• Good PC Skills with knowledge of all MS Office software, Replicon, SharePoint, and JDE.
• Ability to work well in a team environment and execute multiple tasks daily.
• Strong work ethic with efficiency and productivity.
• Strong customer service skills.

WORK ENVIRONMENT & PHYSICAL DEMANDS:   

Frequent sitting and computer use, with occasional heavy lifting and climbing required during visits to customer facilities and workshops.

This job description is a general description of essential job functions.  It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.  All employees of JBT are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.

BENEFITS

JBT Corporation offers the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes medical, dental, vision coverage, and 401(k) plan with company match.

Equal Opportunity Employment:

John Bean Technologies Corporation ("JBT") provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact Erika Cano at 863-340-9445 or email HR.Lakeland@jbtc.com

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