Guest Services and Retail Associate - Military veterans preferred

Reports to: Assistant Director of Guest Services & Director of Retail and Merchandising

Compensation: $16.35 per hour

Benefits: Non-Benefits Eligible

This position is represented by a collective bargaining agreement with IATSE Local 13.

THE POSITION

The Guest Services and Retail Associate provides customer service and answers questions, working both in the Guthrie Store and Guthrie's public spaces. The Guest Services and Retail Associate will maintain a thorough working knowledge of the facility, the plays, special events, and ancillary programming to provide excellent guest service. This role also plays a key role in welcoming all guests and maintaining guest materials, as well as retail based. Retail work includes opening and closing functions, cash handling/sales transactions, and store maintenance.

This position is part-time (up to 25 hours per week) and non-exempt. Compensation for this position is $16.35 per hour. Consistent availability to work flexible hours/days, including evenings and weekends, reflective of the dynamic schedule of the theater, is required. A minimum of three shifts per week are required. Please note: This position works year-round and is not a summer-only position. You must be able to continue working beyond mid-September 2025.

The Guthrie is dedicated to building an equitable environment that is mixed across lines of difference and strongly encourages applications from Black, Indigenous, People of Color, women, transgender and non-binary candidates. This position will remain open until filled and until a diverse and qualified pool of candidates is identified. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

PRIMARY DUTIES AND RESPONSIBILITIES

Guest Engagement & Customer Service

• Make a great first impression by welcoming and engaging all guests to the Guthrie in a friendly and helpful manner as they enter the building.
• Be an effective and informed brand ambassador of the Guthrie, including a working knowledge of Guthrie history, programs, wayfinding and accessibility services.
• Provide exceptional service to patrons of the Guthrie. Take every possible step to ensure that visitors have a positive experience.
• Answer general questions about the Guthrie, its policies and procedures, and the neighborhood and community.
• Inform customers about the Guthrie Store and merchandise, including showcasing new arrivals and best sellers.
• Respond to guest questions and concerns in a prompt and courteous manner.
• Monitor the conduct of guests in all public spaces in cases of policy violations and/or unruly behavior.
• Follow reporting process for any problematic incidents that occur.

Operational Support

• Conduct regular walk-throughs of the store and/or public spaces.
• Ensure restrooms and lobbies are clean and well-stocked and reset lobby furniture as needed.
• Work the point-of-sale system accurately and efficiently.
• Maintain the sales floor, including restocking merchandise, tidying and cleaning.
• Complete assigned projects such as displays refresh, online order fulfillment, storeroom maintenance, physical inventory counts, etc.
• Foster a work environment incorporating the Guthrie values of Artistic Excellence; Community; Diversity, Equity, Inclusion, and Accessibility; and Fiscal Responsibility.

Essential Knowledge and Qualifications

• Demonstrated proficiency providing guest or customer service in a dynamic environment and has a strong history of attendance and punctuality.
• Can continuously present a polite and professional demeanor when interacting with guests and colleagues.
• Demonstrated ability to manage multiple priorities, maintain composure and concentrate effectively in a busy environment and/or in stressful situations.
• Can effectively communicate in English, both orally and in written form.
• Familiar with Microsoft Office Suite (Word, Outlook) or like software.
• Can initiate and follow emergency procedures if needed.
• Consistent availability to work flexible hours/days, including evenings and weekends, reflective of the dynamic schedule of the theater. A minimum of three shifts per week are required. Must be available to work beyond mid-September 2025.
• Can move from area to area and perform different tasks as needed. Can use a step stool/ladder to reach heights, lift/move/carry up to 30 pounds, pick up items from the floor, twist/bend, and stand for long periods of time throughout a work shift.
• Experience with and commitment to working with individuals and teams that exemplify diversity of identity, experience, and perspective, including but not limited to race, color, gender, gender identity, gender expression, age, family and/or marital status, creed, religion, ancestry, disability, national origin, sexual orientation or sexual identity, veteran status, genetic information, pregnancy, body size/type, status with regard to public assistance or any other basis protected by federal, state or local law.

WHO SHOULD APPLY?

The Guthrie relies on the talents of many artists and staff, both on and off the stage, to create powerful works of theater at the Guthrie. We are dedicated to building an equitable environment that is mixed across lines of difference. Acknowledging that there are many identities that are underrepresented in the theater overall, the Guthrie strongly encourages candidates who bring diversity of identity, experience and thought to apply. We also acknowledge that candidates can have unique and non-linear and transferable skills. We encourage you to apply even if you do not meet every single qualification but have transferrable skills and passion for our mission and vision.

WHY SHOULD I APPLY?

Be a part of a leading non-profit organization that is committed to serving not only the local Twin Cities community but the industry as a whole. In addition to a competitive salary, the Guthrie offers attractive employee benefits and staff perks, subject to plan or policy terms.

• Sick Time: One hour of sick time for every 30 hours worked (in concurrence with the Minneapolis and State of Minnesota Sick and Safe Time requirements)
• Transportation: Subsidized passes for Metro Transit buses and trains; Discounted pre-tax monthly ramp parking
• Complimentary Tickets: To all Guthrie productions
• Discounted Tickets: To all shows produced by the Guthrie and to some performances hosted by the Guthrie
• Classes and Camps: Discounts to Guthrie classes and camps
• Other Employee Perks: Wellness Program; Guthrie Store discount; Affinity Groups

ABOUT THE GUTHRIE

The Guthrie Theater engages exceptional theater artists in the exploration of both classic and contemporary plays connecting the community we serve to one another and to the world. Through its extraordinary artists, staff and facility, the Guthrie is committed to the people of Minnesota, and from its place, rooted deeply in the Twin Cities, influences the field as a leading 21st century arts organization. Every year more than 500 people, both on stage and off, help ensure our success in creating and supporting the highest level of theater. As an organization, we are committed to our values of Artistic Excellence; Community; Diversity, Equity, Inclusion, and Accessibility; and Fiscal Responsibility. The Guthrie Theater is located in the historic Mill District along the Mississippi River in Minneapolis, Minnesota. As the largest city in the state, Minneapolis offers a large variety of parks, lakes, great food, festivals, malls and more.

LAND ACKNOWLEDGMENT

The Guthrie Theater would like to acknowledge that we gather on the traditional land of the Dakota People and honor with gratitude the land itself and the people who have stewarded it throughout the generations, including the Ojibwe and other Indigenous nations.

Applicants must submit a resume to be considered for the position.

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