PATIENT CARE COORDINATOR - Military veterans preferred

Job Details

Description

We are seeking a dedicated and detail-oriented Patient Care Coordinator to join our Plastic and Reconstructive Surgery office. This role is essential in ensuring a seamless experience for patients by coordinating surgical procedures, handling financial discussions, and managing prior authorizations. The ideal candidate will have experience in patient registration, pre-certification, and payment collection.

Key Responsibilities:

• Surgical Coordination: Schedule surgeries, obtain necessary surgery orders, and ensure all required documentation is in place.
• Insurance & Prior Authorization: Manage pre-certification and prior authorization processes for procedures and surgeries.
• Financial Discussions: Educate patients about their financial responsibilities, including insurance balances and cash payment options.
• Patient Registration: Assist with new patient registration and ensure accurate entry of patient information.
• Payment Collection: Collect co-pays, outstanding balances, and payments for self-pay procedures.
• Communication: Act as a liaison between patients, surgeon, and insurance companies to streamline the surgical process.
• Compliance: Maintain confidentiality and adhere to HIPAA regulations.

Qualifications & Skills:

• Experience in a healthcare setting, preferably in plastic or reconstructive surgery.
• Familiarity with insurance verification, pre-certifications, and prior authorizations.
• Strong communication and customer service skills.
• Ability to handle sensitive financial discussions with patients in a professional manner.
• Proficiency in medical scheduling software and electronic health records (EHR).
• Detail-oriented with excellent organizational skills.

Preferred Qualifications:

• Previous experience in patient registration, pre-certification, and financial counseling.
• Knowledge of insurance billing and medical terminology.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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