Onsite Call Center Rep - Starting Monday, 6/23/2025 (Peachtree Corners) - Military veterans preferred

Account Control Technology


Onsite Call Center Rep - Starting Monday, 6/23/2025 (Peachtree Corners)

US-GA-Atlanta

Job ID: 2025-2180
Type: Full-Time
# of Openings: 10
Category: Customer Service/Support
Atlanta, GA

Overview

Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”.  This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Work Location: Peachtree Corners Office

Compensation: $16.00/hour

Paid Training Start Date: Monday, June 23, 2025

Training Hours: Monday thru Friday: 8am - 5pm EST (3 weeks + 2 weeks of Nesting)

Hours of Operation (following training): Monday thru Friday: 7am - 9pm EST and Saturday:  7am - 6pm EST

In This Role, You Will:

• Responsible for responding to daily customer requests, inquiries, and issues through various types of correspondence. 
• Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event. 
• Identify root cause of issues and concerns and determine resolution. 
• Maintain and organize all pertinent back up information to substantiate payment postings as necessary. 
• Follow up in a timely manner to ensure customer satisfaction. 
• On calls, where applicable, our agents must offer and explain the value of non-regulated products and services (for example: home wiring, surge protection, and water heater repair).
• Perform other duties as assigned by management. 

Ideal Candidate Qualifications:

• High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired. 
• Previous call center/customer service experience preferred. 
• Exhibit strong attention to detail. 
• Good mathematical and analytical skills required. 
• Ability to maintain the highest level of confidentiality. 
• Proficient personal computer skills, including Microsoft Office. 
• Excellent interpersonal, written, and oral communication skills. 
• Ability to work in a team fostered environment. 
• Ability to work in a multi-tasked environment. 
• Ability to prioritize and organize work. 

Work Environment 

• Office environment. 
• Ability to lift and/or move 20 pounds with or without accommodation. 

Note:

*Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP

PI270039283