Senior Customer Relations Manager - Military veterans preferred

Crane Currency has an immediate position opening for a Senior Customer Relations Manager based in Dalton, MA. This role is a Flexible Hybrid role. This means this role is mostly remote with required travel to our HQ in Dalton, MA on a monthly basis. We also offer a comprehensive relocation package if you choose to live closer to the facility.

Who we are:

Crane Currency is a premier industrial technology company and a pioneer in currency manufacturing and advanced micro-optics technology for securing physical products. Yes, chances are you have our product in your wallet right now! Our sophisticated equipment and software leverages proprietary core capabilities with detection and sensing technologies. Around the world, our customers trust us to anticipate their needs with innovative, reliable, and high-quality currency & authentication solutions and services—just as they have for generations.?

How you will make an impact:

Crane Currency has the objective of providing the highest performance substrate and security features to the US Currency and Passport programs. A key function of meeting this objective is ensuring efficient delivery of products and services. The Customer Relations Manager will work directly with customer teams, internal leadership, and internal technical staff to facilitate the delivery of products and services to help achieve Crane Currency goals while maximizing customer satisfaction.

The Customer Relations Manager has the following responsibilities:

• Primary point of contact between Crane Currency and customer teams in coordinating complex customer facing deliverables.
• Facilitates communication and action plan execution between customer teams, internal leadership, and internal technical staff at multiple sites to execute complex customer initiatives.
• Builds and sustains customer facing relationships through the execution of communication and stakeholder management processes. Utilizes interpersonal skills to build and maintain relationships across multiple levels of the customers’ organization to demonstrate understanding and deploy activities that ensure satisfaction and loyalty.
• Leverages standard processes for ensuring efficient response to customer needs, thorough communication with internal leadership, and continuous improvement of deliverables.
• Collaborates closely with customer and internal Finance staff to plan and manage product delivery forecasts using strong analytical skills to identify issues and develop effective solutions.
• Manages action plans, budgeting, and internal reporting for customer facing new product development across multiple Crane sites.
• Routinely supports product testing and technical meetings on-site at the customer facilities in Washington DC and Fort Worth TX.
• Plans and facilitates customer visits to multiple Crane sites to ensure close collaboration between customer and Crane technical teams.

Knowledge and expertise that matter most for this role:

Required:

• Bachelor’s degree in business, engineering, finance, or similar discipline.
• 7 years of progressive experience in internal / external customer facing environments building / sustaining complex commercial relationships.
• 5 years of experience supporting execution of internal and external customer facing deliverables with routine direct engagement using critical thinking to successfully manage stakeholders.
• 3 years of demonstrated successful history of project management and facilitating technical teams through complex customer facing initiatives.
• 3 years of demonstrated successful history of directly engaging internal leadership teams to review data, align on customer facing strategies, and make critical business decisions.
• Individual must be dynamic and self-driven with a proven capability to manage stakeholders across multiple internal / external sites.
• Excellent verbal and written communication skills to convey ideas and information clearly and persuasively.
• Applicant must be a U.S. Citizen with an ability to demonstrate and maintain suitability for employment in a position of Public Trust consistent with our US Government contract requirements.

Preferred:

• US Government contracting experience
• PMP
• MBA
• Master’s degree in business or engineering
  

How we will care for you:

• Top-notch medical benefits – We’ll take care of you and your family with industry leading medical, dental and vision plans.
  
• Company bonus plans – All full-time regular employees participate in our bonus plan.
  
• Personal development – We want you to grow with us. Through lunch & learns, tuition reimbursement, career ladders and more.
  
• There’s more – Competitive compensation, Paid Time Off, Company holidays, parental leave, and 401(K) match.

What drives our team:
We are a passionate team of 1,200 creators and problem solvers, united by our purpose, we give people confidence every day in moments that matter. This comes to life through our Shared Values:

• People Matter
• Do the Right Thing
• Trusted Partner
• Innovate for Growth
• Always Improving

People are at the center of all that we do, from our employees to our customers and our communities. We empower our teams to help shape the Crane Currency experience, embracing and celebrating our unique perspectives and differences to learn from each other and grow stronger together. To learn more about life at Crane Currency, visit www.cranecurrency.com.

Where we are:
Your role is in Dalton, Massachusetts, a 45-mile drive to Albany, NY or Springfield, MA. The site is in the heart of the beautiful Berkshires. Working here gives you the best of many worlds. You’ll be able to escape into the wilderness through one of the many outdoor activities just feet away from your doorstep, enjoy a stroll through one of the many picturesque downtowns, or take your family into the city for a day or weekend.

Crane Currency is a drug free workplace.

SUITABILITY AND BACKGROUND INVESTIGATION REQUIREMENTS: The final offer of employment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for disqualification in the hiring process. The background investigation process conducted by Crane and our U.S. Government Agency customers is very thorough. Therefore, it is imperative that applicants exercise candor and honesty when answering background questionnaires, especially as it relates to arrest, employment, education, finances, illegal drug use, and/or other criminal history. Falsification discovered in security documents or during the background investigation process may result in an immediate negative suitability determination.

Crane NXT is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under applicable federal, state, or local law.

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