Billing Coordinator - Military veterans preferred

The McPherson Companies

General Summary:

The EPIC Billing Coordinator enters invoice information and enters customer orders according to Company policies and procedures and performs any combination of calculating, verifying, and posting of billing transactions.

Primary Responsibilities and Duties:

• Generate accurate customer invoices in a timely manner verifying all transaction elements for sales, installations, preventative maintenance, services, repairs and parts
• Compile and maintain documents of all Company invoices/billings
• Research and resolve customer billing problems or inquiries
• Provide internal and external communication regarding any billing discrepancies found from daily balancing
• Answering customer calls and inquiries
• Collects required information from new account customers and completes account setup process including data input, and verifying documentation
• Process credit and rebill transactions, invoices and purchase orders
• Review aging for delinquent payments
• Perform collection activities via telephone, email and US mail
• Ensure all billing deadlines are met
• Perform month end close out and reconciliation activities
• Provide internal and external communication regarding any billing discrepancies found from daily balancing
• Responsible for the completion of special projects or assignments of other duties as required by management

Position Requirements:

• High school diploma or equivalent required
• Associates degree or equivalent working experience
• Minimum of 3 years related billing and customer service experience in a high transaction environment
• Experience with establishing new customer setup and required paperwork and processes
• Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction while ensuring quality standards are met
• Proven data entry skills, attention to detail, and accuracy

Position Competencies:

• Ability to work in a fast-paced environment, performing multiple duties/tasks within defined deadlines
• Ability to work independently as well as with a team.
• Demonstrate a professional and positive attitude during all internal and external customer interactions.
• Effectively represents the company and is responsive to the needs of internal and external customers.
• Proven ability to prioritize and complete position responsibilities within the timeframe allotted.
• Self-driven and motivated individual with excellent planning and organizational skills.
• Proven precision and attention to detail with a high level of accuracy.
• Advanced computer skills and knowledge of Microsoft Office software. Previous sophisticated ERP system experience required, QuickBooks and Biller Genie experience a plus.
• Excellent interpersonal, written and verbal communication, and listening skills.
• Proven experience identifying problems of varying complexities and finding effective solutions with few guidelines.
• Sense of urgency and commitment with strong follow up skills.

Working Conditions:

The work of this position is performed in a controlled office environment. This position requires the ability to work under pressure and communicate with a diverse population including other employees, customers, vendors, etc. This position also requires prolonged periods of sitting in a regular seated position as well as the use of general office equipment including phones, printers, computers, (mouse, keyboard, etc.)

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

The McPherson Companies, Inc. is an Equal Opportunity Employer – M/F/Vets/Disabled.

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