Volunteer Program Coordinator - Military veterans preferred

Volunteer Program Coordinator

US-CA-Oakland

Job ID: 2025-1475
Type: Regular Full-Time
# of Openings: 1
Category: Human Resources and Executive Offices
Oakland Museum of CA

Overview

The Volunteer Program Coordinator assists with the effective management and coordination of a large volunteer program involving more than 500 volunteers in delivering high quality interactions,  and outreach activities to the public, school groups, adults, students of all ages, families, and a range of community groups. The Coordinator provides administrative support and facilitation of activities for the ongoing operation of recruiting and sustaining a broad range of organizational volunteers, including scheduling and facilitating training sessions, and a variety of efforts for engaging volunteers at the Museum.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects OMCA’s definition of essential functions for this position, but does not restrict the tasks that may be assigned. OMCA may assign or reassign duties and responsibilities to this position at any time due to reasonable accommodation or other reasons. 

INSTITUTIONAL RESPONSIBILITIES

• Support the Museum’s mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future
• Contribute to and support the OMCA strategic plan, annual priorities, and institutional initiatives such as diversity advancement
• Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
• Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement
• All positions will have core functional responsibilities, cross functional team activation and learning and development as a core function of each role.

POSITION DUTIES AND RESPONSIBILITIES

Tours and Programs

• Schedule volunteers and communicate weekly schedule updates
• Assist with the production of school programs online information, volunteer communications and training materials
• Serve as administrative support for volunteers with scheduling, technology questions, volunteer appreciation and general information; create a positive and supportive atmosphere for all volunteers
• Create signage for public tours and other activities
• Partner with staff to identify potential volunteers for special project requests from database

VolunteerSupport

• Maintain schedule of volunteers within scheduling databases and ensure adequate volunteer coverage of all shifts, including working closely with Visitor Services team to fulfill requests
• Provide support for volunteer recruitment, onboarding and training,to provide volunteer information sessions 2-3 times a month

Project Management and Administration

• Calculate monthly and year end volunteer statistics from databases, participate in survey administration
• Schedule rooms for volunteer trainings and events, submit required forms and attend monthly calendar meetings
• Assist museum visitors, potential visitors, school groups, and adult groups by responding to in-person, telephone, and email inquiries
• Respond to inquiries for volunteer opportunities and maintain database of potential volunteers

EXPERIENCE

• Ability to display and encourage visitor and internal customer service, take and share responsibility and treat others with respect
• Strong organizational skills 
• 1-2 years of related experience
• English language proficiency in both spoken and written form
• Volunteer program administration and dynamics of working with and motivating volunteers
• Ability to arrange, and coordinate groups of volunteers during largely attended events and activities.
• Strong MS Office (Word, Excel), Google Workspace working knowledge of Mac programs.
• Basic office skills – copy machine, postage machine, etc.

WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment may include:

• Museum environment involves both indoor and outdoor working conditions
• Ability to travel between OMCA locations, and other travel as required by position responsibilities
• Engage with diverse visitor populations for extended periods of time in the galleries or throughout the campus
• Ability to work a flexible schedule, including evenings and weekends

EEO STATEMENT

The Oakland Museum of California is dedicated to diversity, inclusion, accessibility and equity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sexual orientation, gender identity, national origin, ability/disability status, protected veteran status, or any other characteristic protected by law. We highly encourage our diverse community to apply for available employment, internship, fellowship and volunteer positions at the Museum, as we aim to ensure our staff reflects the diversity of our visitors and surrounding community. In compliance with the Americans with Disabilities Act, OMCA will provide reasonable accommodations to qualified individuals with disabilities.

COMPENSATION: $31.28 - $31.28 hourly

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