Business Analyst – Restricted Commodities
- Military veterans preferred
2025-05-02 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Diegem 1831 Belgium
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DHL Express is seeking for a Business Analyst, based in Diegem, Belgium. You will be responsible for supporting the development, implementation and optimization of the Restricted Commodities Group systems (RCIR, RCTS, and AAS). Your support is expected for the whole suit of the Global Network Support Group. Additionally, you support the reporting and analysis within the Global Network Management (GNM) team. This includes producing existing reports in the GNM reporting landscape, such as the GNM weekly scorecards, capacity reports, Restricted Commodities (RCG) reporting etc. and to assist in consolidating data for network planning/what-if scenario analysis. You will work in conjunction with the Global Aviation BI teams (BICoE and DevOps) from a dedicated air and road perspective, for the regional and intercont Network Planning, Network Control and RCG teams.
How will you contribute to the success of DHL?
Systems and Tools
Support the implementation and global roll-out of these systems in conjunction with Global IT, external vendors and other business stakeholders.
To support the design, development/UAT testing and implementation of all tools within the GNM landscape, with main focus on RCG systems.
To liaise with user community understand, document and prioritize business problems and opportunities.
To liaise with key stakeholders to ensure the requirements are fully documented.
Clarify issues raised by the IT supplier or user community, through liaising between all parties to resolve issues with win-win outcomes.
Carry out the preparation of a structured test approach, execution of functional integration and regression testing followed up by the co-ordination and preparation of user testing and release to production activities.
Assist in maintaining all supporting systems documentation (bulletins, user manuals).
Provide business support and training for these systems for all regional teams.
Reporting/Analysis
Support production and distribution a number of reports to support our key stakeholders, including but not limited to, the Global monthly load factor report, GNM weekly scorecard, Heavyweight (HWO) compliance report, On-time performance (OTP) report etc.
To provide front line business support for any issues/questions relating to reports within the GNM reporting landscape e.g. capacity, performance, RCG etc.
To liaise with key stakeholders to gather the requirements for all new reports and ensure they are fully documented, justified and agreed (CR’s, POA’s, BRS’s etc.) prior to handing over to BI partners for development.
Fully support in the UAT (user acceptance testing) of all new reports and reporting change requests in line with the reporting roadmap.
To provide all required data analysis to support both the Network Control and Network Planning teams effectively manage the network and generate presentations as required for various operational steering groups and strategic planning committees, including the Network Ops ExCom, GPPRB.
To support the convergence programs to Global BI platform (Teradata) e.g. RCG.
Do you have what it takes?
Minimum of 3 years’ experience in an analytical, project orientated or wide operations role
Experience in liaising with senior managers both within the organization and outside
In depth knowledge of DHL Express Operations. Aviation, Network Planning, Network Control and RCG knowledge is preferable
Access, PowerPoint, Excel and Word skills are essential with database query skills preferable
Proven experience in data analysis with highly developed analytical thinking and problem solving skills
Highly motivated with an ability to manage varying workloads against timescales
Fluent in spoken and written English with well-developed communication skills
Knowledge of SQL/ SQL manipulation tools is preferable
Knowledge of DHL RCG systems (RCIR, RCTS, AAS) and DHL operational systems (NMIV, AHS, OCNT, SABLE) is preferable
Bachelor degree or equivalent industry experience; a background with transportation, computer science, statistics is preferable
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic
? DHL Worldwide Network NV De Kleetlaan 1, 1831 Diegem
DHL Worldwide Network NV De Kleetlaan 1 1831 Diegem
