2025-05-02
Leidos
Other
/yr
full-time
part-time
employee
contract
Washington
District of Columbia
20090
United States
Description
Leidos is looking for a User Support Program Manager to join our Washington, DC teams supporting the DOJ Victims Compensation Fund (VCF) Transformation Project. The mission of the VCF Transformation Training and Communications team is to deliver hands-on role-based training that empowers the VCF team, Claimants, and Law Firms to understand the transformed process and confidently use myVCF to support their work.
The Transformation Training Delivery approach for three primary user groups follows:
VCF Team: Substantive training on the policies, procedures, and regulations that govern the VCF claim review process, followed by role-based training for claims processing and operations. This includes approximately 175 team members, accounting for approximately 20 internal roles. Each role is anticipated to receive between 40-60 hours of training across all modalities during a 6-week timeframe.
Law Firms: Virtual and in-person Instructor-led Training and How-to Guides for Law Firm managers and users. There are approximately 200 law firms that routinely engage with the VCF, with multiple users from each of those firms requiring in-person training in New York, NY on the transformed claim form, processes, and policies. The VCF envisions a train-the-trainer model but looks to the vendor to propose the optimal modality to ensure all law firm users are adequately trained. The draft training plan, which will be provided upon award, includes 9 in-person training modules for law firm representatives and approximately 10 How-To guides.
Claimants: Training videos and How-to Guides posted to the myVCF Dashboard and www.vcf.gov.
Primary Responsibilities and Duties:
Review the draft VCF Transformation Training Plan and collaborate with the VCF Transformation Readiness Team to finalize
Work with the VCF Transformation Readiness Team to determine the overall training schedule and timeline.
Lead, manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership
Design, develop, and co-delivery of VCF Substantive training for VCF staff on end-to-end claims lifecycle processes. Substantive training includes curriculum and standardized materials related to policies and procedures for claim review, claim administration, quality control, and payment.
Design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules
Manage multiple concurrent training workstreams, ensuring quality, on-time deliverables
Develop training strategies and goals that align to the organization’s mission
Coordinate effectively across teams and other stakeholders, including Federal staff, other contractors, and external stakeholders.
Basic Qualifications:
Bachelor’s degree (or equivalent) in a relevant field and 5+ years’ experience managing training and communications teams and schedules to achieve successful outcomes
Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules
Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership
Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables
Ability to develop training strategies and goals that align to the organization’s mission
Ability to work effectively across teams and other stakeholders, including Federal staff, other contractors, and external stakeholders
Must have experience using Adobe Captivate for training development
Must be a U.S. Citizen and able to obtain a Public Trust clearance.
Preferred Qualifications:
Experience working in a Government and/or Litigation Support environment.
Familiarity with adult learning principles
Excellent verbal and written communication skills to convey complex information clearly
Minimum of 5 years’ experience developing training for clients
Experience with Salesforce preferred
Please note the salary range for this position will be approximately $125,000.
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
