2025-05-03
Zendesk
Other
/yr
employee
contract
Remote
United States
Location: Remote, United States of America
Requisition ID: R31133
Position_Type: Full time
Senior Software Engineer - Ticketing Platform
Zendesk is looking for a Senior Software Engineer to join our Ticket Platform team! Our team mission is to help evolve technologies and development practices that improve the performance and resilience of Zendesk Support’s backend application. Bring your skills and experience to stand up cutting-edge technologies within constantly evolving systems with high reliability and performance standards!
What you’ll be doing
Collaborate with a small team focused on modernizing our backend stack, implement impactful platform changes, and develop best practices
Champion code ownership, standard methodologies, high quality code with corresponding test coverage, to ensure reliability and stability are kept front-of-mind.
Collaborate in technical discussions and create durable documentation
Contribute to the way we operate as a team and form a path for growing together
Mentor junior engineers
Basic Qualifications:
4+ years of experience in software development
Expert-level skills with backend frameworks and methodologies especially Ruby and Rails
Strong understanding of application development, GraphQL, REST principles and API design, systems architecture and best development practices
Experience designing and working on projects at enterprise level scale
Preferred requirements:
Experience with platform development and server-side development in Java/Ruby/Python or equivalent
Experience with large scale relations database systems as well as non-sql databases such as Dynamo DB
Open-source contributions or active Github profile
Exceptional written and verbal communication skills, with experience conveying technical concepts to a diverse audience of product and engineering partners
Tech Stack
Modern stack – Ruby on Rails, GraphQL, MySQL/Aurora, Redis/Memcached, Git/Github, Spinnaker, Datadog, Kafka, Kubernetes, DynamoDB
Analytics and service monitoring services - DataDog, Rollbar, BigQuery, Sentry, AWS ecosystem
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.
With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.
We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com
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