About us
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.
Responsibilities
- SLA Management:
- Ensure delivery of key Service Level Agreements (SLAs) with customers in a fast-growing sector by managing and implementing operations for existing and new customers in accordance with DSC demands.
- Liaise with drivers, vendors, customers, and stakeholders as necessary, while adhering to relevant Standard Operating Procedures (SOPs) and work instructions.
- Operational Performance:
- Review monthly operational performance with customers and provide solutions to drive operational excellence.
- Optimize transport routes for efficiency and cost-effectiveness.
- Customer Relationship Management:
- Build strong, win-win relationships with customers to ensure retention and develop solutions for business growth.
- Data Management:
- Maintain accurate records of transport operations, including schedules, expenses, and incidents.
- Analyze transport data to identify trends and areas for improvement.
- Presentation Support:
- Create presentation decks for periodic review meetings with customers, ensuring accurate data representation.
- Communication:
- Frequently update immediate superior on operational issues and performance indices, including customer profiles, contingency planning, resource management, operating procedures, team development, and P&L status.
- ong>P&L Management:
- Manage Profit and Loss (P&L) statements and costs associated with relevant accounts to ensure financial targets are met.
- Transport Planning and Execution:
- Manage the planning process to ensure all daily operational activities meet customer SLAs.
- Transport Fleet Management:
- Oversee the management and maintenance of the transport fleet to ensure optimal performance and compliance with safety regulations.
- Coordinate vehicle scheduling, routing, and maintenance to minimize downtime and enhance service delivery.
- Monitor fleet performance metrics, including fuel efficiency, maintenance costs, and driver performance to identify areas for improvement.
- Process Improvement:
- Continually review and enhance business processes to improve productivity and add value to DHL services.
- Technology Implementation:
- Oversee the effective implementation and use of technology across the service chain to enhance service and productivity.
- Team Development:
- Develop a high-performance service culture within the functional team; plan, organize, and direct operations efficiently and effectively.
- Initiatives Support:
- Assist with initiatives focused on developing system capabilities and process improvement.
- Training and Onboarding:
- Support the training and onboarding of new staff in transport operations procedures.
- Compliance:
- Ensure compliance with safety regulations and company policies.
Requirements
- Degree in Logistics, Supply Chain Management, or a related field preferred.
- Minimum of 3 years of experience in managing an operational functional team.
- Previous experience in transport operations or logistics preferred.
- Experience in reading and managing Profit & Loss (P&L) statements is advantageous.
- Proficient in Microsoft Office and transport management software.
- Proficient or interested in developing expertise in data analytics.
- Strong organizational, problem-solving, and communication skills.
- Excellent verbal, written, and presentation skills.
- Highly motivated with the ability to supervise staff and manage relationships with all levels of employees and customers.
- Flexibility to accommodate work schedules relevant to operational needs.
- Team player, willing to collaborate with different levels of the organization.
- Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.
- Acts responsibly. Can be counted on to keep commitments.
At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.
