2025-06-07 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Shanghai
Job Purpose:
Manage, control and develop the overall Customer engagement of assigned portfolio. Develop business development strategies/activities in accordance with the Group's business strategy and local Business enviroment to deliver profitable growth and service excellence. Support Global/Regioanl Sector initiatives and drive the engagement of both internal and external stake holders with a clear Account Development plan.
Main Accountabilities
Customer
Provide customer orientated service at all times relating to sales and operation issues.
Plan and co-ordinate national sales activities to retain and develop sustaining sales revenue
Drive/support development of new/innovation service or value creation as part of continious development to meet customers' needs
To drive and manage profitable growth with the assigned customer
Stakeholder
Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencers
Work with third party service providers like packing companies, carriers, truckers or shipping lines for special projects
Work with other DHL divisions for end-end supply chain solutions and collaborations
Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity
Coach and work closely with virtual team - Dictrict/Branch/Sales and Business Support Managers
Regular Performance Dialouge with Regional RAD/Sector Heads and BSMs
Measurement Criteria / KPIs
Existing customer retention & continued patronage
Developing new revenue and profitable growth
Timely settlement of customer issues and disputes
Exceed agreed sales and related targetseg Pipelines, Sales calls etc
RFI/RFQ Response
Relationship Mapping
End to End solution
Sales & Product Collaboration
Virtual Team Management
Requirements
Skills
Planning and Organization
Good Interpersonal skills
Excellent Communication skills
Interpersonal skills
Influencing skills
Negotiation skills
Ability to work under stress
Experience
3 to 5 years in the logistics or forwarding Industry
Least 2 years in dealing with Major Accounts on a country level.
Relevant experience in International supply chain will be an advantage
Educational Qualifications
Degree Holder, relevant post graduate qualification will be an advantage
