2025-05-07 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Kuala Lumpur - Kulco Malaysia
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS
Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!
YOUR TASKS
Liase closely with Sales Channels and other departments within DHL to ensure that a full cost effective service is maintained and that target for the area is achieved.
Ensure co-operation with other members of the sales team and throughout the sales force.
Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base so that the required personal sales results are achieved.
Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls
Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, in order to increase the size and quality of DHL’s account holders.
Continually develop knowledge of DHL’s services and general commercial awareness in order to provide the best possible standard of customer service and maximise the department’s contribution to the sales function.
Adhere to regional standards on profit margins and discount guidelines.
Open new accounts and ensure they trade profitably.
Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviation from this tariff requires management agreement and justification.
Customer Information Maintenance & Reporting
Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
Ensure that customer information is maintained accurately on the customer database.
YOUR PROFILE
Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
Typically requires Bachelor of Degree in related discipline and or 3- 4 years of Sales & Account management experience.
Experience in working Contact Centre (Outbound) Environment.
OUR OFFER • Strong career support in an international environment • Great culture and colleagues • Multifarious benefit program
Do you see a personal challenge in these versatile and reponsible tasks? Then apply now! We look forward to receiving your application!
