CFIT Technical Specialist - Military veterans preferred

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

Job Purpose
The Customer Facing IT (CFIT) Technical Specialist serves as a key point of contact between the company cross function and its customers, ensuring the delivery of innovative solutions that meet customer needs while aligning with business goals. This role requires a mix of technical expertise, problem-solving skills, and customer relationship management to deliver exceptional service and drive customer satisfaction.

Key Responsibilities

Customer Engagement

• Build and maintain strong relationships with customers, understanding their business process, objectives and challenges.
• Act as a trusted advisor and primary point of contact for customer concerns and solution delivery.

Solution Development and Delivery

• Collaborate with cross-functional teams to design and implement standard or tailored solutions that meet the customer's logistics and operational needs.
• Ensure seamless delivery and integration of solutions into the customer's environment.
• Provide proactive recommendations for process or product improvements.

UAT support

• Support in creating use case for testing, SOP, and process manual.
• Liaison with operation team for alignment of the operation processes and successful adherence of the process and development.

Project Management

• Lead solution implementation projects, managing timelines and resources.
• Coordinate with cross-functional teams to ensure timely resolution of customer issues.
• Owner of project charter and Business Requirement Document (BRD) for effective implementation of the projects.

Performance Monitoring and Reporting

• Track and analyze project performance to measure the success of implemented solutions.
• Provide regular reports, Meeting of Minutes (MoM) and updates to stakeholders, highlighting progress and areas for improvement.

Data analysis

• Hand-on MS office tool such as Excel / PowerBi, for data crunching
• Must have good PowerPoint skills to create presentation to customer or internal management on the customer projects.

Customer Advocacy

• Act as the voice of the customer within the organization, advocating for their needs and feedback.
• Identify opportunities for upselling or cross-selling additional services or products.

Training and Support

• Deliver training and support to customers to ensure they fully utilize solutions Identify opportunities for upselling or cross-selling additional services or products.
• Support in training the customer and operation stakeholders on the new process / developments.

Customer Escalation Management

• Proactively address customer escalations by conducting Problem, Root cause and Solution (PRS) and implementing corrective actions for initial phase and post project implementation

Qualifications

Education:Graduate Degree in any discipline.

Industry Knowledge:Strong understanding of the logistics, and e-commerce industries.

Technical Skills:

• Project management skills
• Know-how of IT related development projects with problem solving ability
• Advanced proficiency in MS Excel and MS PowerPoint for reporting, data analysis, and presentations.

Education:Postgraduate Degree in Management or related field.

Experience:3-6 years of solutioning, customer facing project related exposure preferably within the logistics industry.

Key Competencies & Skills

Core Competencies:

• Deep focus on understanding customer needs and providing tailored logistics solutions.
• Ability to understand the customer requirement and suggest the best possible solutions.
• Leverage data to drive insights and make evidence-based decisions to improve solutions.
• Think beyond the usual way the thinks operate to meet the customer requirements.
• Take ownership of project related communication internal and external.

Key Performance Indicators (KPIs)

YOUR PROFILE

• Postgraduate Degree in Management or related field.
• 3-6 years of solutioning, customer facing project related exposure preferably within the logistics industry.
• Project management skills
• Know-how of IT related development projects with problem solving ability
• Advanced proficiency in MS Excel and MS PowerPoint for reporting, data analysis, and presentations.

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!