2025-05-07
Leidos
Other
/yr
full-time
part-time
employee
contract
Baltimore
Maryland
21244
United States
Description
The Digital Modernization Sector has an opening for a Sr AWS Connect Architect and Developer to work in Woodlawn, MD.
***This position requires onsite work in Woodlawn, MD five days a week.***
Come join one of our high-performing teams responsible for building the next-generation enterprise APIs and modern responsive user interfaces. We are a team of forward-looking professionals in need of a strong candidate with these key required skills: AWS Cloud Architect and Administration, AWS Connect Architect and Developer Experience, Working knowledge of WebRTC & SIP. Do you have most of these key required skills, education, or experience?
Day to Day Responsibilities:
Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
Support and enhance existing processes based on new requirements or upgrades.
Facilitate requirements gathering, review and document requirements.
Design and develop solutions within the ServiceNow environment.
All other duties as assigned or directed.
Required Skills:
These skills will help you succeed in this position:
Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field and 8+ years of experience. Additional years of experience may be substituted in lieu of degree.
7 years of experience working with large enterprise framework.
7 years of hands-on experience working with AWS Cloud platform.
3 years of hands-on experience working with Amazon Connect.
3 years of experience using Node.js, Python or Java for development.
3 years of experience in designing call routing & messaging.
Excellent interpersonal and communication skills.
Solid AWS Cloud and AWS Connect Developer experience.
Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
Experience with process flow documentation creation.
Strong verbal and written communication skills.
Must be able to obtain and maintain a public trust clearance.
Desired Skills:
Showcase your knowledge of modern development through the following experience or skills:
Solid AWS Cloud and AWS Connect Developer experience.
Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
Experience with process flow documentation creation.
Strong verbal and written communication skills.
Adept at working independently, but also in a team environment.
Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
Prior Federal government experience.
Self-starter, highly motivated individual who adapts to a dynamic work environment.
Strong attention to detail with an ability to operate effectively across multiple priorities.
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
