Operations Manager - Military veterans preferred

Company Overview: Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements.

Operations Manager Benefits: Gexpro Services offers a comprehensive benefits package that includes:

• Competitive compensation plus annual bonus
• Medical, dental, vision, life insurance and pet insurance
• Flexible Spending Accounts
• Employee assistance program and Health wellness programs
• 401(k) immediately with a competitive match
• Several paid holidays and paid time off that includes personal, sick and vacation time.

Operations Manager Job Summary and Essential Responsibilities: The Operations Manager will focus on improving efficiency, managing costs, leading teams by overseeing and optimizing the day-to-day operations of site, ensuring that business processes are efficient, cost-effective, and aligned with strategic goals. A qualified candidate will be able to perform the following tasks:

• In partnership with Site Manager, provide cost management for P&L, customer service, overall operational support to meet or exceed budgeted total sales, GE sales and margin objectives.
• Streamline processes, oversee resource allocation, and implement best practices to improve productivity and reduce costs within the site.
• Monitor the order fulfillment process from receiving material from suppliers and shipping customer orders.
  1. This includes coordinating with inventory control, managing order picking and packing, and ensuring the timely and accurate fulfillment of orders.
• Manage facilitate expenses and implement cost-saving initiatives to site meet financial objective.
• Monitor key performance indicators (KPIs) like OTD rates and work to identify bottlenecks in the fulfillment process. By analyzing these metrics, they can make process improvements and drive initiatives to enhance customer satisfaction.
• Handle escalations related to order fulfillment issues, such as late deliveries, incorrect items, or damaged products, by working closely with the customer service team to resolve these issues quickly and to adjust warehouse processes if needed.
• Monitor key performance indicators (KPIs) like OTD rates and work to identify bottlenecks in the fulfillment process by analyzing these metrics to make process improvements and drive initiatives to enhance customer satisfaction.
• Lead continuous improvement efforts such as regularly assess fulfillment workflows to identify inefficiencies, implementing process improvements, automation, or lean practices to reduce lead times and improve service levels.
• Work with carriers and logistics providers to ensure that shipments are delivered on time, manage shipping costs, and oversee processes for different types of freight (small packages, LTL, and FTL shipments), partnering with Corporate Operations Manager as needed.
• Motivate, train and lead contingency, fulltime hourly and salaried warehouse team members to ensure optimal productivity and safety.
• Other duties as assigned.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Gexpro Services.

Skills, Knowledge, and Education

• Have knowledge of electrical distribution industry, current market, customers, suppliers and competitors.
• Strong interpersonal and communication skills.
• Ability to negotiate contracts; solid presentation skills.
• 4+ yrs business experience.
• Ability to call on upper management.
• Analytical & problem solving skills.
• Bachelor’s degree
• Electrical product knowledge (distribution equipment, lighting, motors, controls, PLC etc.)
• Greenbelt Certification a plus

Gexpro Services is committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. With this in mind, if you encounter difficulty using our online application system due to disability and would like to request reasonable accommodation during the application and selection process, please email hr@gexproservices.com so that we can provide appropriate assistance.

Gexpro Services (A VEVRAA Federal Contractor) is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.