Director of Commercial Operations - Military veterans preferred

·All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.


Univest Financial Corp


Director of Commercial Operations

US-PA-Souderton

Job ID: 6572
Type: Full Time
# of Openings: 1
Category: Operations
Univest Financial Corporation

Overview

Univest Financial Corporation (UVSP), has approximately $8.1 billion in assets and $5.2 billion in assets under management and supervision (as of December 31, 2024). Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid-Atlantic Region. For nearly 150 years, Univest has stayed true to our philanthropic spirit and the strength of our Committed to Local giving program is one of the things that differentiates us. In 2024, Univest donated $2.1 million to our local nonprofits and our employees volunteered more than 16,000 hours.

At Univest we invest in the success of our employees and customers. We offer our employees the ability to be their authentic selves, while fostering a culture and an environment that inspires change and inclusivity. We seek career-focused individuals, looking to bring passion and creativity to drive change. Our employees are encouraged to work collaboratively and embrace innovation to deploy needs-based financial solutions in the communities we serve.

We're hiring a Director of Commercial Operations to join our Operations Team.

60% Management and Operations

30% Employee Development and Service Experience

10% Leadership Team Meetings

Leadership:

• Provide leadership and direction to the commercial operations team, fostering a culture of collaboration and continuous improvement.
• Mentor and develop department managers, ensuring alignment with the bank’s strategic goals.

• Conducts monthly one-on-one meetings with managers to review staffing, customer experience expectations, and performance goals.
• Directs and assists managers with developing and implementing effective operational growth and efficiency strategies, with an emphasis on coordinating all activities with consistent execution.
• Participates on various in-house committees as assigned.
• Represents the bank in various civic and community functions to further enhance the bank’s image and to develop new business.
• Coach teams to deliver high-quality services, achieving operational goals, optimizing resources, and embracing proven technologies for greater efficiency.

Strategic Vision:

• Develop and execute strategic plans to enhance commercial loan origination and deposit opening processes.
• Identify opportunities for growth, efficiency, and innovation.
• Collaborate with senior leadership, aligning operations with the bank’s long-term objectives.
• Focus on continuous improvement, emphasizing customer satisfaction, quality management, workforce planning, and staff development to boost efficiency, service, and morale.
• Actively contribute to company goals through strategic leadership and daily decision-making, documenting and implementing best practices aligned with organizational needs.

Department Management:

• Oversee the Commercial loan and account opening, operations, and servicing departments. Functions include participations, boarding & funding, collateral, insurance, documentation, and account opening. Ensure seamless coordination and integrations of functions to deliver exceptional service.
• Reviews and recommends improved operations policies and procedures and ensuring the proper implementation and maintenance of approved changes.
• Makes recommendations for personnel regarding employment, performance ratings, salary changes, staffing, promotions, transfers, and terminations.
• Create and maintain Commercial Operations budget process and adhere to established expense and income parameters.
• Develop, adhere to, and monitor key performance metrics including customer satisfaction, employee productivity, turnover rates, and financial performance.
• Resolves customer complaints and related issues.
• Maintain comprehensive operational procedures to reinforce bank policies.
• Oversee audit processes, address findings, and implement corrective actions to maintain compliance and risk management.
• Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct.
• Perform other duties as assigned.

Minimum of 10 years of experience in commercial banking operations, bachelor's degree in business administration, finance, or related field (preferred)

Proven track record of leadership and strategic management.

In-depth knowledge of commercial loan origination, including credit and underwriting experience, deposit opening processes, and any applicable regulatory requirements.

Detailed understanding of loan and banking products and services, and financial accounting concepts.

Strong analytical, problem-solving, and decision-making skills.

Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels.

Demonstrated ability to lead and inspire teams, driving performance and achieving results.

Proficiency in financial software and tools, with an understanding of data analysis and reporting.

Wage Range:

The salary for this position ranges from $76,800 to $139,400

Benefits Overview:

Univest offer's a comprehensive benefits package that includes:

• Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date)
• Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
• Paid Time Off (PTO): 15 days annually (prorated your first year)
• Short Term Disability: 10 days annually of sick time with a doctors note (prorated your first year)
• Holiday Time Off: 11 paid holidays
• We offer company paid life insurance: as well as other supplemental insurances
• Tuition reimbursement
• Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
• Discounts: on loan products
• Professional development trainings

Click here for Benefit Information

#Univest

#LI-Hybrid

An Equal Opportunity Employer. Univest does not discriminate against any applicant for employment because of race, color, religion, religious creed, ancestry, national origin, age, sex, disability or protected veteran status.

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